Team Leader/supervisor

2 weeks ago

Smithfield, Australia SuperCare Full time

**Job Title: Team Leader - SuperCare**

**Company Overview**:
Supercare is a leading company specialising in assisting customers in accessing their superannuation early for medical treatment. We understand the importance of timely financial support for individuals facing medical emergencies, and our dedicated team works diligently to ensure our customers' needs are met promptly and efficiently.

**Position Overview**:
We are seeking a highly motivated and experienced Team Leader to join our Supercare team. As a Team Leader, you will play a vital role in leading and guiding a team of dedicated professionals who are committed to providing exceptional service to our valued customers. This position requires excellent leadership skills, a strong understanding of customer service, and the ability to thrive in a fast-paced environment.

**Responsibilities**:

- Lead and manage a team of customer service representatives, providing guidance, support, and feedback to ensure exceptional performance and customer satisfaction.
- Monitor and evaluate team performance, establishing performance targets and implementing strategies to achieve goals.
- Collaborate with other departments to streamline processes and improve overall service delivery.
- Maintain a comprehensive knowledge of superannuation regulations and industry trends to effectively assist customers with accessing their superannuation for medical treatment.
- Handle escalated customer inquiries and complaints, ensuring prompt resolution and maintaining customer satisfaction.
- Conduct regular team meetings, training sessions, and performance reviews to foster a culture of continuous improvement and professional development.
- Stay up-to-date with changes in superannuation regulations and industry best practices to ensure compliance and provide accurate information to customers.

**Qualifications**:

- Previous experience in a team leadership role within the financial or superannuation industry is preferred.
- Excellent leadership and interpersonal skills with the ability to motivate and inspire a team.
- Exceptional customer service and conflict resolution abilities.
- Strong organisational and time management skills, with the ability to prioritise and meet deadlines in a dynamic environment.
- Excellent communication skills, both written and verbal.
- Ability to adapt to changing circumstances and make informed decisions under pressure.
- A commitment to maintaining confidentiality and handling sensitive customer information with discretion.

**The Benefits**:
Joining our team comes with many benefits, including:

- Being part of a supportive and dynamic team.
- Opportunities for career advancement within the company.
- The satisfaction of knowing that your work contributes to improving people's lives.

**How to Apply**:
Supercare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Salary**: $70,000.00 - $90,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Smithfield, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Team Leadership Role: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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