Rostering Coordinator

2 months ago

Cranbourne, Australia Simply Helping Gippsland South and West Full time

Rostering Coordinator/After Hours Coordinator
- Full Time Position at Cranbourne West Office
- Experience desirable but not essential

**About Simply Helping**

Simply Helping Gippsland South & West is a provider of in-home supports with the purpose of adding value, meaning and dignity to the lives of service users and supporting their independence.

Simply Helping commits to the following principles and requires its employees to match that commitment and act appropriately in reporting and addressing any concerns:

- Zero tolerance of racism
- Zero tolerance of abuse towards the elderly or persons with disability
- The Victorian Child Safe Standards
- Respecting and valuing First Nations children

**Position Overview**

**Key Responsibilities**:
**Rostering and Scheduling**:

- Develop and maintain accurate rosters for community aged care and disability support services.
- Efficiently allocate resources based on client needs, staff availability, location and service requirements.
- Ensure timely communication of schedules to clients, support staff, and other relevant stakeholders.

**Client Engagement**:

- Liaise with clients, relevant internal/external departments and their families to understand their needs and preferences.
- Proactively address scheduling conflicts and changes, providing timely solutions and updates.
- Foster positive relationships with clients to enhance their overall experience with our services.

**Staff Management**:

- Collaborate with the line manager and rostering manager to assist in recruiting, onboarding, and training new support staff.
- Monitor staff availability, preferences, and skills to optimize scheduling.
- Provide ongoing support and communication to staff regarding roster changes and updates.

**Compliance and Documentation**:

- Ensure compliance with relevant regulations, policies, and procedures in rostering and scheduling activities.
- Maintain accurate and up-to-date records of client schedules, staff availability, and other relevant information.
- Refer to process manual and provide feedback for continuous improvement to line managers.
- Monitor and refer any incoming communications to relevant departments.

**Qualifications and Skills**:

- Previous experience desirable in rostering or scheduling, preferably in the aged care or disability support sector.
- Strong organizational and time-management skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced and dynamic environment.
- Familiarity with relevant regulations and compliance standards.

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