Care Coordinator
6 days ago
About Us:
At Uniting AgeWell, we're dedicated to empowering older individuals to live their lives with dignity and independence. Our diverse range of services in Victoria and Tasmania is supported by our team of over 5,000 staff members.
We foster a workplace culture built on the BEST philosophy – Believe, Excel, Support, and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation, and Inclusion. These guiding principles shape every aspect of our work and are reflected in our customer service charter and promise.
Why Choose Uniting AgeWell?- Easy access via public transport and free on-site parking
- Above award hourly rates
- Salary packaging benefit up to $15,900 + $2,650 annually
- Annual leave loading
- Career pathways, education, and training opportunities
- Comprehensive Employee Assistance Program available 24/7
- Enhanced parental leave options
- Location flexibility within our network (Victoria and Tasmania)
- A not-for-profit, values-driven organization
We have an exciting opportunity for a Full-Time Care Organiser to join our South Melbourne Metro team in Berwick. As a key member of our team, you'll play a vital role in managing and supporting the effective delivery of Uniting AgeWell's Commonwealth Home Support Programs and Home Care Programs.
Your primary responsibilities will include:
- Maintaining and coordinating schedules and rostering requests to link care staff with clients
- Developing and maintaining relationships with clients and/or their carers to ensure timely and quality care
- Proactively identifying and addressing rostering challenges, scheduling conflicts, and finding solutions to enhance client satisfaction
- Matching client needs and preferences with employee skills and availability
- Documenting phone calls and communication related to scheduling, including sick calls, rostering issues, change requests, and client enquiries
- Effectively communicating roster changes to clients and care staff
- Applying a continuous improvement approach to Uniting AgeWell's service delivery
You'll be passionate about making a difference in the lives of our clients, supporting them to live life to their potential while remaining in their home. To succeed in this role, you'll require:
- Experience in creating and maintaining rosters and administration roles
- Experience using client management systems
- Excellent communication skills with a compassionate and empathetic approach
- The ability to thrive in a fast-paced environment, multitasking between phone calls, emails, and scheduling
- Strong attention to detail and problem-solving abilities
- Excellent time management and organizational skills
- The ability to work both independently and as part of a team
- A commitment to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support, and Trust)
- A current Working With Children Check card
- Current and ongoing flu vaccinations
- Australian working rights
- An ability to pass a national police clearance
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