Customer Support Specialist

4 days ago

Port Melbourne, Australia AkzoNobel Full time

**Date**:Apr 30, 2024

**Location**: Port Melbourne, AU

**Company**:AkzoNobel

**About AkzoNobel**

Since 1792, we’ve been supplying the innovative paints and coatings that help to colour people’s lives and protect what matters most. Our world class portfolio of brands - including International, Sikkens and Interpon - is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let’s paint the future together.

© 2024 Akzo Nobel N.V. All rights reserved.

**About The Role**:
Join our team in Port Melbourne as a Customer Support Specialist and become the cornerstone of customer success in the coatings industry If you're passionate about delivering exceptional service and thrive in a dynamic environment, this role is perfect for you. You'll report to our Sales Support Manager and collaborate closely with various departments to ensure customer satisfaction.

**Key Responsibilities**:
**Customer Interaction Mastery**:

- Independently process customer orders using SAP system, ensuring accuracy and timeliness.
- Keep customers informed about order progress and resolve complaints effectively.

**Efficient Order Management**:

- Manage order release and prioritise delivery, coordinating with logistics to ensure timely shipment.
- Monitor stock levels, coordinate supplies, and ensure smooth operation of goods receiving and dispatching processes.
- Maintain accurate documentation and adhere to company processes for auditing purposes.

**Technical and Sales Support**:

- Utilise product knowledge to provide solutions for customer needs and identify opportunities for improvement.
- Collaborate with sales teams to provide necessary reports and support for sales activities.
- Participate in customer-focused activities such as team meetings and technical support sessions.

**What We're Looking For**:

- Relevant administration and customer service experience, with proficiency in SAP or similar systems.
- Strong organisational skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Ability to manage multiple tasks and respond to changing priorities.
- Experience in stock control procedures and documentation is desirable.

**What We Can Offer**:
Being a Global company, we have a suite of benefits we can offer than your standard permanent role and job stability:

- **Career Pathway and Training**: We're committed to helping you reach your career goals. We offer training and development opportunities that open doors to your next steps.
- **Performance Bonuses**:Don't settle for the ordinary. You have the potential to earn more with quarterly performance bonuses on top of your base salary
- **Let AkzoNobel, help you meet your health goals**: Your health matters to us. Enjoy a free annual flu vaccination and financial support for health and wellbeing programs of your choice each year.
- **Want to stretch your dollar further? **Enjoy our employee benefits on discounted private health insurance with Bupa and free access for you and your family on our Employee Assistance Program (EAP), that include discount on retail goods and services.
- **Looking for more perks? **Join us to find out more

**Ready to Drive Success with Us?**:
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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