Customer Support Specialist

7 days ago

Port Melbourne, Australia Placing Heads Full time
Easy parking in Port Melbourne

  • Work out of state of the art premises
  • Bonus provided after a year

_The Company_
This is not just another Customer Service role and this is also not just another company


You will be welcomed into an company where you will be valued and respected for your contribution and into an agile and ambitious environment where you will be supported by open and friendly colleagues.


_The Role_


We're looking for someone who is passionate about helping our client's live up to their promise to deliver the industry's best service and support.

In short, you will be speaking with professionals in the Dentistry industry and helping them find solutions.

Duties and Responsibilities will include:

  • Proactive in communicating to providers in case of delays or issues with their case.
  • Identify and cold call new prospects and lapsed Doctors in assigned territory.
  • Provide outgoing calls to push commercial promotions during the year.
  • Collaborate with the finance, customers service and sales teams to resolve the tickets
  • Develop low providers case submissions by specific followup with the support of the Clinical team from submission to mature level of Clinical confidence.
  • Follow up on leads from field sales team, company events, marketing webinars, website,contact forms, etc.
  • Maintain a basic knowledge in orthodontic/dental concepts and topics.
  • Recruit for various channel clinical education events
  • Other duties may be assigned, directed, or requested.

Qualifications and Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

A reasonable accommodation may be made to ensure individuals with disabilities are able to perform the essential functions of the role.


  • Tertiary qualified
  • Proficient computer skills including PC/Mac, (Microsoft Office) including Word,Excel, and PowerPoint
  • At least 3 years of experience providing customer services/sales or support.
  • Enthusiastic about providing excellent support and service.
  • Organized with ability to prioritize and multitask.
  • High ability to drive results.
  • Excellent interpersonal and written communication skills
  • Must display excellent judgement.
  • Motivational, personable, and influential.
  • Strong time management skills.
  • Must be able to adapt to changes with short notice
Placing Heads Your job is our business

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