Collections Officer

3 weeks ago

North Sydney, Australia Shift Full time

**Company Description**:
**About Shift**

At Shift, we’re passionate about disruption, transformation and positive change. Innovators by nature, we love to solve problems and deliver better outcomes for our customers and partners. As part of the team, you’ll approach new challenges with a clean sheet of paper, reimagine possibilities and deliver solutions that are radically better than what's available today.

Shift is finance on demand for business. Enabled by streaming data, we provide credit and payments platforms that help businesses trade, pay and access funds.

As one of Australia’s fastest-growing technology companies we’re changing the way businesses access finance. Shift has been recognised by AFR’s Fast 100, Deloitte’s Technology Fast50, Smart Company’s Smart50 and Deloitte’s Asia Pacific Technology Fast 500.

**What you will be doing**:

- You'll perform routine collections work on overdue monies through inbound & outbound calls
- You'll Negotiate with customers to determine a resolution of defaulted loans while maintaining accurate records & relevant information
- Investigate & research accounts prior to initiating debtor contact by examining data & evaluating past collection efforts
- Contributing to a collaborate team environment is something you will have the opportunity to do on a daily basis whilst providing assistance to Senior Collections Officers

**Qualifications**:
- Year 12 qualification is essential and further education is advantageous**Skills that set you apart**:

- 2+ years experience in a commercial debt recovery/collections role
- Knowledge of relevant government rules, regulations and guidelines to perform your role
- Effective communication skills with the ability to have difficult conversations with organisations and people experience challenging circumstances, remaining professional and respectful
- Understanding of recoveries and managing your own portfolio of accounts within agreed timeframes
- Experience with Salesforce client interface - highly regarded

**Additional Information**:
**Culture at Shift**

At Shift, we’re proud of our rich diversity and culture of inclusion. We have an amazing culture geared towards helping you make the most of your career. We love our fast-paced, energetic environment where no two days are alike. Our values firmly guide the exciting work we do, solving problems and always looking to deliver better outcomes. At Shift you won’t find politics or egos: just one team, with shared successes and shared learnings.

**The perks**

We offer competitive remuneration including car allowance and a company bonus. We boast an industry-leading 26-weeks Paid Parental Leave program, in addition to 2 weeks paid leave for Partners. Our staff say it’s a great place to work where your ideas and insights are valued. We have new, modern offices, with outstanding end of trip facilities, a private reflection room and mothers’ room, also available in the office.

We hold regular social events to get the team together and because your birthday is a special day, you get to have that day off

We also have a great fully flexible working policy

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