Head of Customer Experience

3 weeks ago


Hobart, Australia Davidson Group Services Full time

Position TasWater as a leader amongst service providers
- Lead organisation-wide customer experience programs
- Highly visible role influencing all parts of the organisation

TasWater is Tasmania’s sole water and sewerage provider and a major employer with high impacts on the economy, environment, and well-being of the state. We deliver essential services to more than 430,000 customers - 24 hours a day, 7 days a week, 365 days a year. Employing more than 900 staff, we are a values-driven organisation striving to achieve the vision of “being trusted, respected and making a positive difference in Tasmania”. We are entering an exciting period of change and developing our workforce of the future, leading to the creation of a new role: Head of Customer Experience.

Reporting to the Executive General Manager Customer and Community, the Head of Customer Experience will lead the ongoing development and implementation of customer experience strategies for the organisation. Working in a complex and ever-changing environment, you will be responsible for defining the agenda for the customer improvement program, working with senior stakeholders across the business to deliver the program, modernising the organisation’s digital service presence (including designing the front-end experience), and standing up a Customer Hub, among other improvements in people, process and technology that the organisation is looking to implement. A dual strategic and transformation role, the Head of Customer Experience will involve large-scale change management and bringing internal and external customers along on the journey towards best practice.

To be successful in this role, you will have a track record of developing and implementing future-focused customer experience strategies, with demonstrated ability to lead, motivate, and influence across a large organisation. You will actively participate as a senior leader in the organisation, championing culture change and strategic direction for the department, and bringing other parts of the organisation along on the journey. You will have high EQ and be skilled at influencing and winning the confidence of individuals and the organisation. Alongside your exceptional people-skills, you possess the strategic mind and forward-thinking mentality required to position TasWater as a leader amongst service providers in the CX space.

Please note that this role can be based in either Launceston, Hobart, or Devonport.

To apply, please upload your CV (note a covering letter is not required). For any questions or a confidential discussion, please contact Christopher Hughes from Davidson on 0431 861 230.



  • Hobart, Tasmania, Australia Davidson Group Services Full time

    Position TasWater as a leader amongst service providers Lead organisationwide customer experience programs Highly visible role influencing all parts of the organisationTasWater is Tasmania's sole water and sewerage provider and a major employer with high impacts on the economy, environment, and well-being of the state. We deliver essential services to more...


  • Hobart, Tasmania, Australia Head Medical Full time

    Head Medical have opportunities for doctors possessing a minimum of 12 months experience within O&G (post foundation training) for positions in North West Tasmania Vibrant Coastal town boasting a dynamic cultural life with galleries, performances, exhibitions, and community events Fly to Melbourne in under an hour Contemporary, well equipped work...

  • Emergency Medicine

    1 week ago


    Hobart, Tasmania, Australia Head Medical Full time

    Head Medical have opportunities for Emergency Medicine Doctors possessing a minimum of 12 experience post foundation training for opportunities in North West Tasmania Vibrant Coastal town boasting a dynamic cultural life with galleries, performances, exhibitions, and community events Fly to Melbourne in under an hour Contemporary, well equipped work...

  • Customer Experience

    4 weeks ago


    Hobart, Australia City of Hobart Full time

    **Applications Close**:5.00pm Monday 27 February 2023** City's Mission Vision and Values. Information about the City of Hobart and applicant package 2023. **THE ROLE** The position is responsible for the development and delivery of the City of Hobart’s customer service framework to facilitate best practice service delivery to the City’s customers...


  • Hobart, Australia SIXT Australia Full time

    **Company Description** At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together. We're on a constant journey of improvement, delivering what...


  • Hobart, Australia NRMA Motoring & Services Full time

    **About SIXT Australia** SIXT is 100% owned by NRMA Group. We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia’s car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee...


  • Hobart, Australia University of Tasmania Full time

    **Job no**: 498649 **Work type**: Full time **Location**: Hobart, Launceston **Categories**: Balanced Research/Teaching - Contribute to the advancement of the College’s strategic priorities - Provide strategic and operational leadership, based in Hobart or Launceston - Academic leadership opportunity with an ongoing Academic Level D/E...

  • Head Chef

    4 days ago


    Hobart, Australia Asahi Beverages Full time

    Your Impact We are looking for a hands-on, passionate, creative, and experienced Head Chef to inspire and lead the kitchen team of the Cascade Brewery Bar in South Hobart, Tasmania . You will play an integral role in the success of the venue as not only a place to enjoy our great beers but also a destination for extraordinary food. Work within a small...

  • Head Chef

    10 hours ago


    Hobart, Australia Carlton & United Breweries Full time

    Your Impact We are looking for a hands-on, passionate, creative, and experienced Head Chef to inspire and lead the kitchen team of the Cascade Brewery Bar in South Hobart, Tasmania. You will play an integral role in the success of the venue as not only a place to enjoy our great beers but also a destination for extraordinary food. Work within a small and...


  • Hobart, Australia Davidson Group Services Full time

    New highly visible senior leadership role - Lead the digitisation of asset operations - Highly impactful role to ensure the reliable and safe provision of water for customers TasWater is Tasmania’s sole water and sewerage provider and a major employer with high impacts on the economy, environment, and well-being of the state. We deliver essential services...


  • Hobart, Australia Tesla Full time

    **What to Expect** Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world’s transition to...


  • Hobart, Tasmania, Australia Tesla Full time

    What to ExpectOur Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world's transition to sustainable...


  • Hobart, Tasmania, Australia Davidson Group Services Full time

    Highly visible senior leadership role Create new levels of connection with the Tasmanian community Take charge of brand strategy and creative directionTasWater is Tasmania's sole water and sewerage provider and a major employer with high impacts on the economy, environment, and well-being of the state. We deliver essential services to more than 430,000...


  • Hobart, Tasmania, Australia Davidson Group Services Full time

    New highly visible senior leadership role Lead and explore untapped commercial opportunities by driving implementation Take charge of pricing strategyTasWater is Tasmania's sole water and sewerage provider and a major employer with high impacts on the economy, environment, and well-being of the state. We deliver essential services to more than 430,000...


  • Hobart, Australia Tasmanian Government Full time

    Department of State Growth Culture, Arts and Sport Tasmanian Museum & Art Gallery Applications must be submitted by Sunday 17 March, 2024 11:55 PM **Position details**: **Applications close**: - Sunday 17 March, 2024 11:55 PM AEST**Award/Classification**: - Tasmanian State Service Award - General Stream Band 6**Salary**: - $105,921.00 to $119,801.00...


  • Hobart, Australia Davidson Group Services Full time

    New highly visible senior leadership role - Lead and explore untapped commercial opportunities by driving implementation - Take charge of pricing strategy TasWater is Tasmania’s sole water and sewerage provider and a major employer with high impacts on the economy, environment, and well-being of the state. We deliver essential services to more than...


  • Hobart, Australia Davidson Group Services Full time

    Highly visible senior leadership role - Create new levels of connection with the Tasmanian community - Take charge of brand strategy and creative direction TasWater is Tasmania’s sole water and sewerage provider and a major employer with high impacts on the economy, environment, and well-being of the state. We deliver essential services to more than...


  • Hobart, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. Shaping the future of real estate for a better world At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life...


  • Hobart, Tasmania, Australia Davidson Group Services Full time

    New highly visible senior leadership role Lead the development and implementation of TasWater's Strategic Planning Framework Drive an innovation and continuous improvement focusTasWater is Tasmania's sole water and sewerage provider and a major employer with high impacts on the economy, environment, and well-being of the state. We deliver essential services...


  • Hobart, Australia Tasmanian Government Full time

    **Common Ticketing Customer Experience Manager (005427)**: Department of State Growth Transport and Infrastructure Services Road User Services Applications must be submitted by Wednesday 14 June, 2023 11:55 PM **Position details**: **Applications close**: - Wednesday 14 June, 2023 11:55 PM AEST**Award/Classification**: - Tasmanian State Service Award...