Customer Experience Manager, Hobart

1 week ago

Hobart, Tasmania, Australia Tesla Full time

What to Expect
Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders.

In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world's transition to sustainable transportation.

You will be challenged to support your team through training, coaching, motivating and analyzing sales performance.

You will be tasked with identifying events in the local market that will maximize Tesla's brand exposure and create more Tesla owners.

You will be measured and rewarded by your ability to achieve a cumulative store sales target, drive optimal team performance, and maintain store operations.

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

What You'll Do

Business Health

  • Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
  • Demonstrate sales leadership by role playing and having an active selling presence on the floor 70% of the time
  • Train and develop team on sales and delivery processes
  • Analyze data and collaborate with Store Manager on business strategies and set goals
  • Coach and motivate team to meet assigned sales, delivery and productivity goals
  • Ensure team is fluent in all aspects of product knowledge
  • Proficient in Sales and Delivery Operations with strong collaboration with both Service and Operations leadership
  • Ability to oversee Delivery Operations during Manager on Duty Shifts
  • Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location

Customer Experience

  • Responsible for ensuring all employees provide best in class customer experience for every customer
  • Manage customer escalations quickly and effectively
  • Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission
  • Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem

Employee Engagement

  • Train, and develop employees ensuring all positions are filled in a timely manner
  • Support,implement and provide followup for all training
  • Continually evaluate the performance of each employee and provide in the moment feedback to drive results
  • Ensure all employees adhere to Tesla policies and procedures
  • Address and resolve all people issues in a timely and effective manner, partnering with the Store Manager and Human Resources effectively

Brand Standards

  • Ensure facility maintenance and showroom presentation adhere to the brand standard
  • Control store expenses continually striving to reduce costs
  • Ensure all employees align with Tesla's Dress Code and Grooming Guidelines

What You'll Bring

  • Bachelor's degree or equivalent professional experience
  • 2+ years applicable experience with proven track record to meet or exceed goals inSales previous roles.
  • Selfstarting entrepreneur with exceptional management skills and great attention to detail
  • Ability to prioritize multiple projects and adhere to businesscritical deadlines
  • Excellent written and verbal communication skills
  • Dedicated and ethical approach to sales and sales operations
  • Ability to develop collaborative relationships and act as a wellrespected, trusted partner that others want to work with
  • Ability to work evenings and weekends in a retail environment
  • Ability to relocate as needed
  • Valid driver's license in the country in which you are applying, 2year minimum driving record required with a clean driving history
  • Ability to obtain appropriate state licensing, where applicable

  • Doone Kennedy Hobart Aquatic Centre

    1 week ago

    Hobart, Tasmania, Australia City of Hobart Full time

    Applications Close: 5.00pm Monday 9 January 2023**City's Mission Vision and Values.Information about the Doone Kennedy Aquatic Centre and applicant package 2023.This is how the role contributes to the success of the City.5 Casual positions are available.This role provides exceptional service to the customers visiting the Doone Kennedy Hobart Aquatic Centre...

  • Practice Manager

    1 week ago

    Hobart, Tasmania, Australia Hobart Private Hospital Full time

    Practice Manager - Consulting Suites - Hobart Private HospitalPart Time (0.8 FTE - 30 hours per week)Hobart Private Hospital is seeking experienced Practice Manager with excellent interpersonal skills and a passion for delivering high quality patient care to join our Administration Team.Hobart Private Hospital provide consulting suites for numerous leading...

  • Customer Service Officer

    1 week ago

    Hobart, Tasmania, Australia Hobart City Council Full time

    Unit: City WelcomeDivision: Connected CityLocation: Council Centre - Customer Service AreaEmployment status: Two Positions are available (A Temporary Full-time position and a Part-Time position (0.8 FTE) for up to 12 months.Classification: Municipal Officer Level 1Agreement: _Hobart City Council Enterprise Agreeme_nt 2021_Salary range: $58,613 per annum +...

  • Business Manager Aquatic Centre

    1 week ago

    Hobart, Tasmania, Australia City of Hobart Full time

    Unit: Doone Kennedy Hobart Aquatic CentreDivision: City FuturesLocation: Doone Kennedy Hobart Aquatic Centre (DKHAC)Employment status: Permanent Full-timeClassification: Municipal Officer Level 6Agreement: Hobart City Council Enterprise Agreement 2021Salary range: $128,612 to $138,102 per annum + 12.5% superannuation. You will also receive private use of a...

  • Senior Project Manager

    1 week ago

    Hobart, Tasmania, Australia City of Hobart Full time

    Unit: Programming & DeliveryDivision: Connected CityLocation: Council CentreEmployment status: Temporary Full-time (2 year contract)Classification: Municipal Officer Level 5Agreement: Hobart City Council Enterprise Agreement 2021Salary range: $121,946 +20% Loading per annum, plus 12.5% superannuation. Competitive wages plus 12.5% superannuation Work with a...

  • Manager Creative City

    1 week ago

    Hobart, Tasmania, Australia City Of Hobart Full time

    $141,230 to $166,649 per annum + 12.5% super Employment status: Permanent Full-time Classification: Municipal Officer Level 7 AAgreement: Hobart City Council Enterprise Agreement 2021 Salary range: $141,230 to $166,649 per annum + 12.5% superannuation.You will also receive private use of a motor vehicle, car spot plus laptop and mobile phone.About the role...

  • Business Manager Aquatic Centre

    7 days ago

    Hobart, Tasmania, Australia Hobart City Council Full time

    Unit:Doone Kennedy Hobart Aquatic Centre Division:City Futures Location: Doone Kennedy Hobart Aquatic Centre (DKHAC)Employment status: Permanent Full-time Classification: Municipal Officer Level 6 Agreement: Hobart City Council Enterprise Agreeme nt 2021 Salary range: $128,612 to $138,102 per annum + 12.5% superannuation. You will also receive private use of...

  • Hospital Coordinator Manager

    7 days ago

    Hobart, Tasmania, Australia Hobart Private Hospital Full time

    Join our Community of CareHospital Coordinator - Day Manager - Full TimeWork in one of Tasmania's leading private hospitals. Hobart Private Hospital has been providing the highest quality of care to the local community for over 20 years. We offer state of the art equipment in a world class facility and diverse and friendly teams. What's more, with the...

  • Manager Creative City

    7 days ago

    Hobart, Tasmania, Australia City of Hobart Full time

    Unit: Creative CityLocation: Council CentreEmployment status: Permanent Full-time Classification: Municipal Officer Level 7AAgreement: Hobart City Council Enterprise Agreement 2021 Salary range: $141,230 to $166,649 per annum + 12.5% superannuation. You will also receive private use of a motor vehicle, car spot plus laptop and mobile phone. Permanent...

  • Customer Service Officer

    1 week ago

    Hobart, Tasmania, Australia Hobart City Council Full time

    Applications Close:5.00pm Monday 27 March 2023**THE ROLEThis role contributes to the success of the City by working as the first point of contact between the general public and the Council, the role assists clients with queries and payments, both face-to-face and over the phone and provides general administrative assistance within the Unit.Division, Unit &...

  • Senior Project Manager

    7 days ago

    Hobart, Tasmania, Australia Hobart City Council Full time

    Unit: Programming & Delivery Division:Connected City Location: Council Centre Employment status: Temporary Full-time (2 year contract)Classification: Municipal Officer Level 5 Agreement: Hobart City Council Enterprise Agreeme nt 2021 Salary range: $121,946 +20% Loading per annum, plus 12.5% superannuation. Competitive wages plus 12.5% superannuation Work...

  • Manager Creative City

    1 week ago

    Hobart, Tasmania, Australia Hobart City Council Full time

    Unit: Creative CityLocation: Council CentreEmployment status: Permanent Full-timeClassification: Municipal Officer Level 7AAgreement: _Hobart City Council Enterprise Agreeme_nt 2021_Salary range: $141,230 to $166,649 per annum + 12.5% superannuation. You will also receive private use of a motor vehicle, car spot plus laptop and mobile phone. Permanent...

  • Hobart Branch Manager

    1 week ago

    Hobart, Tasmania, Australia Irribiz Full time

    Are you ready to lead and innovate in the irrigation industry? Join our dynamic and rapidly expanding organisation as we establish our presence in Hobart, Tasmania Who We Are: We are a vibrant, large family-owned organisation with strong values and a commitment to high standards, operating across Australia. Our mission is to promote and manage the...

  • Manager Creative City

    7 days ago

    Hobart, Tasmania, Australia Hobart City Council Full time

    Unit:Creative City Location: Council Centre Employment status: Permanent Full-time Classification: Municipal Officer Level 7 AAgreement: Hobart City Council Enterprise Agreeme nt 2021 Salary range: $141,230 to $166,649 per annum + 12.5% sup erannuation. You will also receive private use of a motor vehicle, car spot plus laptop and mobile phone. Permanent...

  • Contract Social Worker

    7 days ago

    Hobart, Tasmania, Australia Hobart PCYC Full time

    The Hobart Police & Community Youth Club is seeking a qualified Youth/Social Worker to assist in delivering early intervention programs for youths in the Hobart area - namely our Fit2Lead & Youth Works Programs.The Hobart Police & Community Youth Club's programs are early intervention programs for 14 to 16 year olds. The programs can incorporate...

  • Waste Management Centre Plant Operator

    7 days ago

    Hobart, Tasmania, Australia City of Hobart Full time

    Unit: City ResilienceDivision: City LifeLocation: McRobies Gully Waste Management CentreEmployment status: Temporary 2 Years Full TimeClassification: Municipal Employee Level 5Agreement: Hobart City Council Enterprise Agreement 2021Salary range: $66,642 per annum + 12.5% superannuation. Work in a dynamic team Build and shape a positive team culture Flexible...

  • Manager Legal and Governance

    7 days ago

    Hobart, Tasmania, Australia City of Hobart Full time

    Applications Close: 5.00 pm Monday 5 June 2023**The City of Hobart is transitioning to a vibrant, globally relevant, contemporary capital city embracing its opportunities for growth, leveraging all that Hobart has to offer.The Manager Legal and Governance is an exciting opportunity to make a difference and contribute to the continued growth of our...

  • Hobart Client Care Manager

    1 week ago

    Hobart, Tasmania, Australia Animal Emergency Australia Full time

    Part time shifts hours/week | flexible rosters Beautiful and central Hobart location Supportive team with continuous training and developmentClient Care ManagerContract 6 month Maternity leave coverAre you a motivated and compassionate leader who enjoys leading and developing your team? Do you also enjoy providing customers with the best care possible? If...

  • Front-of-house Wait Staff

    7 days ago

    Hobart, Tasmania, Australia Fico Hobart Full time

    Fico HobartFico is looking for a passionate and enthusiastic professional to join and drive our great team. A fantastic opportunity to join a busy, exciting and award winning restaurant in Hobart's CBD. Opportunity to develop in a busy, dynamic and growing business. Competitive pay, regular inhouse training, 4 day working week Fun, positive work environment...

  • Special Care Nursery Co-ordinator

    1 week ago

    Hobart, Tasmania, Australia Hobart Private Hospital Full time

    Special Care Nursery Co-ordinator Level - Join our Community of CareWork in one of Tasmania's leading private hospitals. Hobart Private Hospital has been providing the highest quality of care to the local community for over 20 years. We offer state of the art equipment in a world class facility and diverse and friendly teams. What's more, with the highest...