Regulatory Service Officer

7 days ago

Sydney, Australia NSW Government Full time

**Regulatory Operations Support Officer - Metropolitan Compliance, SafeWork NSW**

**Grade**:Clerk Grade 3/4
**Duration**: Ongoing
**Location**: Gosford / Parramatta
**Closing Date: Wednesday 15**th** May 2024 (9:59AM)**

**Benefits**
- Salary range: $79,032 - $ 86,539 + superannuation
- Genuinely flexible working arrangements.
- Newly created positions with the opportunity to help us build the support for the operational teams
- Be part of the team at SafeWork who are at the forefront of ensuring workers are safe across greater Sydney.

**About the Team**

SafeWork NSW is the state’s workplace health and safety regulator. We work in partnership with businesses, workers and their representatives to create safe, healthy and productive workplaces across NSW. We secure compliance through, advice, education and enforcement of the work health and safety legislation.

Metropolitan Compliance are at the forefront of sustained safety in workplaces across the greater Sydney area. We have universal compliance expertise enabling us to respond to any hazards, harms and industries. We respond if there is a serious injury, illness or dangerous occurrence to increase compliance and prevent recurrence. Often being the first interaction a business will have with SafeWork NSW, we have a critical role in setting the foundations for a business to have a safe and productive workplace.

**About the Role**

We have created two new positions in the Metropolitan Compliance directorate to perform the Regulatory Operations Support (RSO) roles. Our operations are structured into four teams of Inspectors who enforce and verify compliance to protect workers. These four teams are split by geographical areas. Each RSO will have a direct reporting line to one manager and will support two teams of Inspectors.

**Key responsibilities**:

- Respond to a wide range of requests from customers via telephone or in writing, and exercise judgment in determining matters that require escalation to the appropriate person
- Provide a range of administrative and support services, such as records management, correspondence, reporting, meeting and event coordination, to support the effective operation of the team/directorate
- Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational requirements, to support information flow and inform decision making
- Complete routine financial transactions and purchasing services, ensuring compliance with agency standards and procedures
- Respond to enquiries, and escalate and redirect issues as required, to ensure the provision of accurate information
- Update and maintain records and databases, complying with administrative systems and processes, to ensure that all information is accurate, stored correctly and accessible.
- Perform governance and auditing tasks across our operational systems and files

**Key attributes**:

- IT essentials: Microsoft office 365 suite including outlook, teams, word, excel and SharePoint. IT desirable skills: SAP, Visio, WSMS
- Meeting competing priorities while ensuring customer and/or business needs are met.
- Delivering multiple regulatory and administrative support activities and services in line with agreed standards, timeframes, and milestones, given tight timeframes and the need to maintain accuracy and attention to detail.
- Demonstrating time management skills and ability to prioritise work activities in a high-volume regulatory environment with competing priorities
- Ability to deal effectively, courteously and discreetly with topical/contentious issues whilst maintaining expectations for operational efficiencies
- Ability to keep up to date with relevant policies and procedures in order to provide accurate and efficient levels of support
- Ability to work in a team, collaboratively and share information to achieve business outcomes
- Ability to respond to and resolve enquiries both from internal and external customers, providing information and resources

**Key challenges**:

- Prioritising work activities and requests for information in a high-volume regulatory environment with short turn around times
- Coordinating administration for multiple teams within a regulatory and enforcement environment
- Thinking ahead of the work to ensure managers and Inspectors are always equipped for regulatory work
- Represent the organisation in an honest, ethical and professional way maintaining privacy where required.
- Understand and follow legislation, policies and codes of conduct.
- Provide timely, accurate and consistent information, support and assistance.
- Provide a range of administrative services to the Operational teams and across the Directorate.

**How to Apply**
Please submit your updated CV for review (no more than 5 pages) and a cover letter (no more than 2 pages) demonstrating:

- How you meet the outlined requirements of the role
- Your passion for this type of work and why you are interested in the role
-

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