Regulatory Officer

2 weeks ago

Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time
Work collegiately with the team and other IPC staff to undertake reviews, investigate complaints and other regulatory activities.

  • Contribute to projects to support IPC regulatory functions to facilitate improved understanding and compliance.
  • Collaborating with the team and other IPC staff to contribute to developing and implementing business processes and service delivery requirements.
  • Fulltime Located at the McKell Building
  • Haymarket.

About the role

Your key accountabilities include:

  • Plan, priorities and manage a caseload of files within set timeframes to achieve high quality outcomes including maintaining key relationships, providing responsive customer service and meeting organisational goals.
  • Undertake a range of regulatory work relating to the legislation administered by the IPC, by collecting information from members of the public and/or agencies; undertaking research; reviewing and analysing documents; interpreting legislation; issue identification, problem solving, exercising alternative dispute resolution; making findings or recommendations and preparing reports/correspondence.
  • Identify systemic or significant noncompliance issues; anticipate, identify and address issues and potential problems and select the most effective solutions from a range of options; work collegiately with IPC staff on devising appropriate responses.
  • Support and facilitate improved agency compliance with legislative obligations including undertaking projects and working collaboratively with other IPC staff to contribute to the development and implementation of business process and service delivery improvements.

About you

We are seeking a pro-active and enthusiastic individual with demonstrated experience in administrative law, investigations or undertaking regulatory activities including proactive regulatory initiatives.

The successful applicant will have excellent verbal and written communication and interpersonal skills, including the ability to communicate and facilitate early resolution of issues between parties.


You will have research and analytical skills and a demonstrated ability in the analysis of data using quantitative and qualitative approaches, including the capacity to compile and interpret complex data/issues rapidly and accurately in reports/communication.


To be successful in this role you will have:

  • Appropriate tertiary qualifications or demonstrated experience in law, investigations or undertaking regulatory functions.
  • Demonstrated experience in undertaking a range of regulatory activities including investigations and proactive regulatory initiatives with a sound understanding of investigation principles, process and practices.
  • Sound experience in undertaking performance monitoring, reporting and measuring activities in a public sector environment.
- screening questions based on the focus capabilities for this role**:

  • Provide an example of where you have had to manage competing priorities with tight deadlines. How did you approach this and what was the outcome?
  • Provide an example of a difficult review or complaint you have handled, demonstrating how you identified and overcame challenges and difficult issues that arose during the case management process. Describe the steps you took to identify who needed to be involved in solving the issues and the steps you took to deliver a high quality and timely outcome? What was the result?

About us

The Information and Privacy Commission (IPC) is an independent statutory authority, established on 1 January 2011 and is an agency within the NSW Customer Service Cluster.

Our vision is to promote transparency and accountability through better access to information, balanced with a commitment to privacy rights for the people of New South
Wales.

To learn more about the IPC, look at our website Here

Working at the IPC

The IPC is a great place to work Our values of accountability, trust, service and integrity drive our initiatives and culture.

We support innovative programs in areas as broad as digital government, consumer protection and major public works.

We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.


The IPC is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers.

As an inclusive workplace, we support various employee resource groups,

Our Commitment to Diversity, Inclusion & Flexibility


We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

Salary Grade 7/8, with the base salary for this role starting at $101947 base plus superannuation

Working at Department of Customer Service
The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives an

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