Regulatory Support Officer

2 weeks ago

Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

Work collegiately with the team and other IPC staff to provide front line support for service delivery to clients and agencies.


  • Undertake a range of casework related activities including research and analysis of information.
  • Temporary, Parttime located at the McKell Building
  • Haymarket

About the role

As the Regulatory Support Officer, you will support members of the public exercise their rights to information access and privacy and assist agencies to comply with IPC legislation by providing front line support and first point of contact service delivery to clients.


Your key accountabilities include:

  • Support the Information and Privacy Commissioners exercise their statutory functions by actively listening and responding promptly and courteously to enquiries (telephone, counter, Email and mail) from members of the public and agencies seeking information or assistance with regard to their rights and obligations under GIPA and Privacy Legislation; using discretion and judgement to explain complex concepts and maintain quality service and present a professional image.
  • Undertake a range of casework related activities including research and analysis of information; identify interrelationships and make recommendations based on relevant evidence. Anticipate, identify and address issues and potential problems and select the most effective solutions from a range of options to support timely and early resolution of issues.
  • Support collection and assessment of information and documentation and prepare routine reports about agencies and councils regarding their compliance with the legislation. Undertake data entry, data reporting and file searching activities and create and maintain hard copy and electronic records and registers in accordance with statutory requirements.
  • Undertake research and prepare correspondence and recommendations.
  • Collect and collate information for and prepare correspondence and documents to support the effective delivery of IPC functions; ensuring all outgoing correspondence, reports, submissions and briefings etc. are completed in a timely manner and in accordance with IPC presentation, style, format and content protocols.

About you
We are seeking enthusiastic individuals with sound customer service, analytical, research and problem-solving skills to support case management.

You will also have excellent verbal and written communication skills to facilitate the provision of quality customer service to IPC clients.


To be successful in this role you will have:

  • Robust analytical, research and problem-solving skills to support case management, reviews and investigations.
  • Experienced stakeholder relationship management ability supported by good interpersonal, conciliation and negotiation skills.
  • Select a problem that challenged you in your work, preferably current. Outline the approach that you took and data that you used to analyse the issues. How did this lead to your recommendations?

About us

The Information and Privacy Commission (IPC) is an independent statutory authority, established on 1 January 2011 and is an agency within the NSW Customer Service Cluster.

Our vision is to promote transparency and accountability through better access to information, balanced with a commitment to privacy rights for the people of New South Wales.

To learn more about the IPC, look at our website Here

Working at the IPC

The IPC is a great place to work Our values of accountability, trust, service and integrity drive our initiatives and culture.

We support innovative programs in areas as broad as digital government, consumer protection and major public works.

We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.


Our Commitment to Diversity, Inclusion & Flexibility
We are committed to diversity, inclusion, and new ways of working. The IPC serves all the people of NSW and we want to reflect that diversity in our people.

Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages.

We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

Salary Grade 5/6, with the base salary for this role starting at $89707 base plus superannuation pro-rata

Working at Department of Customer Service


The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture.

We support innovative programs in areas as broad as digital government, consumer protection and major public works.

We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

You Belong Here
We are committed to di

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