Customer Education and Engagement Partner

6 days ago

Perth, Australia Synergy AU Full time

The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.

We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest. This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.

Synergy is proud to be Western Australia’s largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south

Click here to discover more about how Western Australia’s energy landscape is evolving to become more sustainable.

**Role Summary**:
The Customer Education and Engagement Partner is an exciting opportunity in our Brand, Marketing and Communications team based at our Perth CBD office.

The Customer Education and Engagement Partner is accountable for the design and delivery of educational experiences to increase engagement and drive key learning outcomes for Synergy’s current and future residential and business customers.

**Key responsibilities of the role include**:

- Create an annual program of education and engagement activities to meet customers’ changing needs, deliver commercial outcomes and position Synergy as a trusted energy leader.
- Work closely with the Customer Business Unit to understand operational objectives and targets and design programs and customer experiences to support their delivery.
- Negotiate mutually beneficially sponsorships and partnerships within community and industry.
- Develop and deliver business to customer (B2C) brand experiences to drive likeability, engagement and energy literacy.
- Develop and deliver business to business (B2B) brand experiences to increase market share, influence market outcomes and drive commercial partnerships.

**What you’ll bring**:

- Degree level qualifications in communications, media, public relations, marketing, or related discipline.
- Considerable experience and demonstrated capability to deliver strategic stakeholder and community engagement programs, sponsorships and partnerships, advice, and support in a large organisation.
- 5-8 years’ experience in designing, managing, and delivering engagement initiatives
- Demonstrated experience in program development using data and design thinking principles
- Demonstrated experience in developing and delivering digital engagement initiatives

**What we offer**:
Working for an employer of choice also means you will enjoy:

- Flexible work arrangements
- Professional Development Opportunities
- Purchased Annual Leave
- Best practice parental leave
- Visa sponsorship and relocation assistance where applicable

Click here for a full list of our benefits

**Every Voice Matters**

Our employees have a choice to work for Synergy and it’s a choice we respect and value. In addition to our focus on creating a greener future, Synergy is committed to its ‘people first’ culture and providing an exceptional place to work where our people experience a sense of belonging and have opportunities to learn and grow.

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