Customer Engagement Specialist

2 months ago


Perth, Australia Water Corporation Full time

**Customer Engagement Specialist**
**-**
**12SS**

**Primary Location** WA-Perth - Inner-John Tonkin Water Centre - Leederville

**Organization** Customer & Community Relations
- **Manage relationships & achieve business outcomes**
- **Fixed term opportunity to September 2025**
- **Part-time, 0.6 FTE**

**Where can water take you?**

Water is essential for our future. In each and every Water Corporation role, you’ll have the chance to develop a career, and help the community. With a diverse mix of roles, locations and opportunities across Western Australia, we seek people who want to make a change for the better.

**About the role**:
Reporting to the Manager - Customer and Stakeholder, you will be responsible for engaging with and influencing customers, stakeholders and industry partners where there is a strategic or commercial driver to achieve mutually beneficial outcomes and an enhanced customer experience.

In this role, you will proactively build and maintain relationships with senior leaders externally and internally, as well as identify, scope and manage delivery of customer-related strategic initiatives.

**What the role will offer**:

- Proactively manage strategic relationships with a portfolio of key customers and stakeholders
- Managing customer issues and strategic opportunities on behalf of Water Corporation, achieving mutually beneficial outcomes
- Building, maintaining relationships and providing support to key internal Stakeholder Managers, such as Regional Managers, Business Unit Managers and Relationship Managers, responsible for the delivery and management of Key Customer & Stakeholder Engagement for the Corporation.
- Participating in the development, implementation and ongoing review of customer-focussed strategic and tactical initiatives

**Key skills and experience**:

- Degree level qualification in commerce, engineering, business communications or other related disciplines, or considerable experience in and knowledge of leading and providing customer-related services
- Substantial experience in stakeholder/large customer issues management for a large multi-disciplined organisation
- Relevant experience in issues management and stakeholder/community engagement
- Exceptional written and verbal communication skills
- Demonstrated high level of conceptual, analytical and problem-solving skills

**Apply**:If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role

***Applications close 29th August 2023**

As part of the recruitment process you may be required to complete Pre-Employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

**_ We reserve the right to withdraw this ad prior to the closing date._**

**Our commitment to a diverse and inclusive workplace**:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

To read our diversity and inclusion statement, please visit our website



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