Customer Service Officer

3 weeks ago

Mount Gravatt, Australia Bunnings Full time

At Bunnings, you’ll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference - to our customers and the communities where we live and work.

We have an exciting opportunity to join our team as a Customer Service Officer to support the Major Residential Builders team. This role will require you to support our Builders Service Team in the NORTH / QLD support office. This exciting role based in the Customer Experience Team will be reporting directly to the Customer Service Manager.

This is a 9-month fixed term contract position located in the Bunnings Support office in Mt Gravatt QLD.

As unique as this role is, we also require an exceptional problem solver, who has the potential to make a real genuine difference by putting our team and customers always first. Being an inspirational team member who has pragmatic thinking and thrives in a fast-paced role.

You will be responsible for the day-to-day sales support of in-bound calls to the Customer Experience Team, whist ensuring the highest level of customer service in the network is maintained. You will have sound in-depth building / construction & supply chain knowledge and experience paired with excellent influence skills that enable the team to thrive while ensuring continuous success & development of our commercial strategies.

What's involved:
- Process Purchase Orders for our Clients- Providing quotes-
- Inventory checking- Contribute to a great team culture- Be the conduit between our customer service teams & order fulfilment sites- Build great strong relationships with all Internal stakeholders- Support accurate orders for our account management teams- Work with our CRM system stakeholders to ensure all interactions are delivered through this system to become one point for our customers- Listen & action customer feedback to improve overall customer service experience whilst supporting the relationship and retention of our customer base

You'll need:
- A genuine passion for customer service- Strong COS and CCRM experience- Electonic filing experience would be ideal- Strong Planning & organisational skills- Ability to prioritise & Manage time Effectively- Attention to detail- A proactive approach and willingness to learn- Excellent telephone manner- Excellent verbal and written communication skills, resilient with the ability to problem solve.

You’ll be part of a workplace where you’ll feel like you belong.

There’s so much on offer when you’re part of the team. Our flexible and informal work environment helps bring balance between work and home. Then there’s the fun stuff like team discount at Bunnings and other Wesfarmers brands, incentives, discounts from corporate partners (such as private health insurance) and cost price food and drinks at the Bunnings café. We also offer 12 weeks paid parental leave, regardless of gender, and you will have the opportunity to create a real difference in your community and environment. Join us and experience Bunnings from the other side of the counter.

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