Service Desk Analyst
3 weeks ago
The Opportunity
We champion the power of people to connect the world for good, and our values of beginning and ending with people, being good, being creative, being bold, being well and being global are at the core of everything we do. The vision and values underpin the university and informs all the work done in our institutions.
Here at Torrens University Australia, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception. Reporting to Service Desk Team Leader, you will join a team of passionate staff who are playing their part in making sure that we are here to deliver an exceptional learning experience for students.
About the role
On a typical day in this role you will be responsible for:- Providing technical assistance, delivered through face to face, phone, remote assistance and the occasional site visit in the case of a major incidents- Ensuring call ownership is embraced and initiate problem escalation when necessary to ensure all service actions are clearly and accurately logged, monitored and updated- Improving first call resolution, managing customer perception and building strong internal relationships- Efficiently prioritising, co-ordinating and documenting support incidents & requests via the ITSM ticketing system (ServiceNow)
We are recruiting for Permanent Full-time roles based in Adelaide.
To be successful in this position you will have:
- 2+ years’ experience in providing technical service desk engineer support- Strong time management, organisational & attention to detail skills- Quick learner with ability to adapt to various business needs- Proven ability with multi-tasking and managing end to end processes- Good working knowledge of End User IT technology - PC/Desktop support and LAN
- Please note: Visa sponsorship is not available for this position. All applicants require current and valid working rights for Australia._
Who are we?
Our ambition is to revolutionise the world of education, increase student employability and make a positive impact. We believe in the power of education to transform lives, and we put our people and students at the heart of everything we do. We want you to be bold, be creative, be good, and be global.
If you want to learn more about our story, our people and some of the great reasons to come and work with us
Torrens University Australia is an equal opportunity employer, we value diversity and inclusion and are committed to the attraction, retention and development of all people regardless of gender identity, ethnicity, sexual orientation and disability.
**Benefits**:
We partner with a range of top providers to make your working life a more rewarding and flexible experience. These include:
- Tuition reduction benefits on a range of courses - We all know the power of learning in making career dreams come true, learning is so important we are taking big steps to make it even more accessible for staff.- Opportunity for career growth - we value the development and growth of every employee so we encourage internal career opportunities.
Ready to make a difference?
Join the Torrens University Australia team
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