E-commerce Manager

2 weeks ago

Castle Hill, Australia Mobile Experts Full time

**Join Our Team as an E-commerce Manager**

Are you an experienced E-commerce Manager with a strong background in the retail industry, specifically in mobile phone accessories? We are seeking a talented and results-driven E-commerce Manager to join an established retailer and lead our online sales and growth in the dynamic world of mobile phone accessories.

**About Us**:At Mobile Experts, we are a leading retailer specializing in high-quality mobile phone accessories. With our extensive product range and commitment to customer satisfaction, we have built a loyal customer base. As we continue to expand our online presence, we are looking for a passionate E-commerce Manager to join our team and drive our e-commerce success.

**Role Overview**:As an E-commerce Manager, you will play a key role in managing and growing our online sales platform for mobile phone accessories. Your expertise in e-commerce strategy, digital marketing, and customer engagement will be instrumental in driving our online business forward. Reporting to the CEO, you will collaborate closely with cross-functional teams to ensure a seamless customer experience and maximize online revenue.

**Responsibilities**:

- Develop and implement effective e-commerce strategies to drive online sales and achieve revenue targets for mobile phone accessories.
- Manage the day-to-day operations of our e-commerce platform, including product catalog management, pricing optimization, inventory management, and order fulfillment.
- Analyze website performance metrics, sales data, and customer behavior to identify trends, improve conversion rates, and optimize the user experience.
- Monitor and respond to customer reviews, inquiries, and feedback to ensure exceptional customer service and satisfaction.
- Stay up-to-date with industry trends, competitor activities, and emerging e-commerce technologies to drive innovation and maintain a competitive edge.
- Collaborate with internal teams, including purchasing, logistics, and customer support, to ensure efficient operations and a seamless customer journey.
- Monitor and optimize key performance indicators (KPIs) such as website traffic, conversion rates, average order value, and customer lifetime value.
- Conduct regular market research and competitor analysis to identify new opportunities and make data-driven recommendations for business growth.

**Requirements**:

- Bachelor's degree in marketing, business administration, or a related field.
- Proven experience as an E-commerce Manager or similar role within the retail industry.
- Strong understanding of e-commerce platforms, online marketing techniques, and digital analytics tools.
- Proficiency in using content management systems (CMS), e-commerce platforms, and other relevant software.
- Demonstrated ability to develop and execute successful e-commerce strategies and digital marketing campaigns.
- Analytical mindset with a strong ability to analyze performance metrics, identify trends, and make data-backed decisions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Passion for the retail industry, mobile phone accessories, and keeping up with the latest trends in technology.

**Join Our Team**:Joining Mobile Experts as an E-commerce Manager offers an exciting opportunity to make a significant impact on our online business growth in the mobile phone accessories market. We provide a competitive salary package, comprehensive benefits, and a supportive work environment that encourages innovation and professional development.

**Salary**: $80,000.00 - $120,000.00 per year

**Experience**:

- E-commerce Manager: 3 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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