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If you’ve read the book The Alchemist, you’ll know the magic of travel and how inspiring it can be. I remember backpacking around the world so vividly, I was meditating inside the Great Pyramid of Giza when I first came up with the idea of combining two powerful plants into one transformational oil. I made my first batch and within 6 weeks it was selling in stores.

Fast forward to today, Ritual Oils has now taken the world by storm, and we're only just getting started.

True Alchemy is the art of taking something ordinary and turning it into something extraordinary and this is what we do here at Ritual Oils, and we want your magic touch to help alchemize our dreams into gold.

**You are the type of person who is**:

- Meticulous with each and every task
- Highly attentive to detail
- Spiritually aware
- You take pride in your work
- You love aesthetics and beauty
- You work well on your own and are happy to work on your own as well
- You enjoy the simple things in life
- Into all things mind, body, and spirit

Our purpose is to create a unique range of high quality wellness products for everyday rituals that help to enhance people's spirituality and transformation, which have profound effects on our customers worldwide.

We're a small team of like-minded, creative and collaborative individuals who share a passion for integrating ancient practices into the modern world.

This position is best suited to someone who will fit into our culture and who has the ability to work well in a team environment, whilst also autonomously.

The role includes providing customers with a kind and uplifting experience, and assisting them with any queries they may have such as tracking issues, order modifications, and general product-related enquiries.

We are looking for someone who can hit the ground running. If this sounds like you, we want you on our team.

**Responsibilities include, but are not limited to**:

- Attend to and reply to all customer enquiries within a timely manner in-line with company expectations.
- Resolve any order problems to ensure all orders can be dispatched correctly within the expected timeframe.
- Identify any order errors you are unable to solve and communicate to the e-Commerce team.
- Liaising with freight partners to track and follow up on any late/missing parcels.
- Communicating customer feedback to relevant departments within the business.
- Identifying areas for improvement and to better the overall customer shopping experience.
- Processing online orders, making changes to orders as per customer requests, printing pick lists and manifests, etc
- Following and improving upon existing SOPs and KPIs

**Skills & Experience**
- 2-3 years of experience in similar customer service & business admin roles within an e-commerce framework or similar preferred
- Excellent verbal and written communication skills are a must
- Great interpersonal communication skills and be well-presented
- Have excellent digital and computer skills to engage with our customers through each communication platform
- Previous experience with Shopify, DHL, Ready To Ship and/or other CRM platforms will be highly favoured
- Organised and reliable with a can-do attitude
- Can work in a collaborative environment as well as autonomously
- Exceptional attention to detail
- Time management skills
- Self-motivated with a strong work ethic
- Understanding of our product range and our customer base

**What we offer**:

- The flexibility of working 4-5 Days a week - 9:30-5:30 from our office in Castle Hill
- Friendly team culture with a young dynamic team who support and uplift one another.
- Stress-free environment
- Staff perks including discounts and performance-based incentives
- And thanks to your help, the ability to make an impact on less fortunate communities around the world via our charity projects :)

We look forward to hearing from you

**Job Types**: Full-time, Part-time
Part-time hours: 30-38 per week

**Salary**: $27.00 per hour

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus
- Christmas bonus

Ability to commute/relocate:

- Castle Hill, NSW 2154: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer relationship management: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- Professional English (required)

Work Authorisation:

- Australia (required)

Work Location: In person