Application Support Analyst-level 2

6 months ago


Greater Adelaide SA, Australia Civica UK Ltd Full time

**Application Support Analyst-Level 2**
- We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens._
- Our aspiration is to be a GovTech champion everywhere we work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration._
- As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to champion the use of technology in public services, to improve outcomes for citizens and public sectors organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities._

**About The Role**:
Other keys areas of responsibility will include:

- Provide excellent customer service in line with Civica Service Desk Charter and Values.
- Diagnose and resolve functional issues.
- Prioritise customer needs and deliver solutions with a customer-centric approach.
- Identify recurring issues and share findings to prevent similar problems from happening in the future.
- Adhere to Service Management policies, processes, and procedures (e.g. ticket handling policy, incident management, request fulfilment and problem management), follow all relevant business and information security processes as documented in the relevant management systems, and provided by Team Leader.

**Requirements**:

- Experience working in a customer-facing Service Desk environment.
- Proficient in process analysis, problem-solving techniques, and troubleshooting skills.
- Strong written and verbal communication skills
- Outstanding attention to detail, organised and possess excellent time management skills.
- Proficiency in Microsoft Office 365 suite
- Experience with SQL scripting.
- Familiarity with ITIL practices.
- Previous experience supporting Education and Finance systems.

Support hours are Monday to Friday between 7 am to 6 pm ACDT/ACST.

**Why you'll love working with us.**

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
**We're all different - **and we love this about us.

**We provide an inclusive,** safe, and welcoming environment to all Civicans, new and old Focus on learning
- there are heaps of opportunities to enable you to grow and be your best.

**Giving culture - **we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

**Flexible Work - **Flexible work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
- Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.



  • Adelaide CBD, Australia Peoplebank Full time

    Location: - Adelaide CBD- Job Type: - Contract- Posted: - about 3 hours ago- Contact: - Matthew Chatterton- Discipline: - General IT - Reference: - 257365Peoplebank are recruiting **Level 2** **IT Support Analysts** to work for our client based in the **Adelaide **on long term contract roles**.** In this role, you will be responsible for **Level 2 technical...


  • Adelaide Region SA, Australia HAYS Full time

    An initial 4-month contract for a Level 2 Desktop Support Officer for a role based in Adelaide. **Your new company** It is an Australian multinational company that operates in the mining and metals sector. It has a history of over 135 years and produces commodities such as copper, iron ore, coal, nickel and potash. It has a global presence with operations...


  • Greater Adelaide SA, Australia AnglicareSA Full time

    Flexible/hybrid working available. - 12-month contract opportunity within a growing team. - Salary packaging available - maximise your take home pay! **What we offer**: - ** Flexible work arrangements**: Design your work-life balance. This could include working from home, part-time work, compressed working weeks and flexible working hours.* - **...


  • Greater Adelaide SA, Australia PowerData Group Consulting Full time

    **Location**: ACT MUST BE AUSTRALIAN CITIZEN and able to get baseline clearance The Senior Enterprise Technology Group Support Officer is responsible for providing high quality, responsive and timely 1st and 2nd level IT support to members and staff. The role will assist the Team Leader to manage the Service Desk, and ensure ITIL processes are followed,...


  • Adelaide, Australia Peoplebank Full time

    Location: - Adelaide CBD- Job Type: - Contract- Posted: - about 2 months ago- Contact: - Matthew Chatterton- Discipline: - General IT - Reference: - 260240Peoplebank are currently recruiting for an **Application Support Analyst **(**Microsoft** tech stack) to work for our client, based in the **Adelaide CBD **(this is an onsite role). Working as part of a...


  • Adelaide, Australia 3001 DXC Technology Australia Pty Limited Full time

    Job Description: DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across...


  • Greater Adelaide SA, Australia Talent International Full time

    australia adelaide permanent negotiable**Digital Support Analyst** **Full time - Permanent Position** **Adelaide Based Role** **One of our clients is looking for an Application support analyst to support, implement and troubleshoot software for a large enterprise environment.** **Skills Required**: - API experience - AWS - Nice to have but happy to...


  • Greater Adelaide SA, Australia CYOS Solutions Full time

    **Application closing date**: Wednesday, 23 October 2024 - 11:59pm, Canberra time (in Canberra) **Estimated start date**: Wednesday, 01 January 2025 **Location of work**: SA **Length of contract**: 12 Months **Contract extensions**: 1x 12 Months **Security clearance**: Must have Negative Vetting Level 1 **Rates**: $100 - $130 per hour (inc....


  • Greater Adelaide SA, Australia Nova Group Full time

    **About the Role**: Nova Systems is a leading engineering services and technology solutions company, partnering with our clients to keep our nations and people safe and secure. At Nova, we work collaboratively to achieve our vision and our strategic objectives, whilst staying true to our values of Trust, Professionalism, Community and Passion. We...


  • Adelaide Region SA, Australia Programmed Full time

    PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent. PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality...

  • Clinical Coder Level 2

    3 months ago


    Greater Adelaide SA, Australia St Andrew’s Hospital Full time

    St Andrew's is not just any hospital; we are a close-knit community where your skills truly matter. Join a team that is committed to excellence as you are. The St Andrew's Hospital Coding Unit is staffed by 9 qualified and experienced coders, working varied hours either full time, or on a part time basis over a 5-day work week. The hospital provides a broad...

  • Systems Analyst

    2 months ago


    Greater Adelaide SA, Australia CYOS Solutions Full time

    **Application closing date**: Thursday, 03 October 2024 - 11:59pm, Canberra time (in Canberra) **Estimated start date**: Friday, 01 November 2024 **Location of work**:SA **Length of contract**: 12 Months **Contract extensions**: 2 x 12 months **Security clearance**: Must be able to obtain Baseline **Rates**: $65 - $80 per hour (inc. super) Services...


  • Greater Adelaide SA, Australia Integrated Clinical Support Full time

    We're currently looking for Disability Support Workers! **About us** Integrated Clinical Support is a South Australian founded Disability Support Service providing Compassionate, Inclusive, Meaningful Supports and a unique service that ensures your loved ones are safe. Accommodated by the highest level of in-home care from our experienced Integrated team,...


  • Adelaide, Australia Softtest pays pty ltd Full time

    Australian Citizens residing in Australia only respond.  Must be able to obtain Baseline. Essential criteria 1. Customer Service Support CSMG Level 3: Managing and operating service desk functions. o Acts as the routine contact point, receiving and handling requests for support. o Responds to a broad range of service requests for support by providing...


  • Greater Adelaide SA, Australia Hudson Australia Full time

    This pay rate is inclusive of mandatory 25% casual loading **About the Role**: **Applications Close**: 12/11/2025 **Start Date**: 2-3 weeks from offer **Duration**: Up to 6 months, ending 30/06/2025 **Location**: Adelaide **Working Arrangements**: Flexible after training **Hourly Rate**: $39.40 + Super (incl. casual loading) **Hours**: Regular business...

  • Data Analyst

    2 months ago


    Greater Adelaide SA, Australia CYOS Solutions Full time

    **Application closing date**: Monday, 30 September 2024 - 11:59pm, Canberra time **Estimated start date**: Monday, 4 November 2024 **Location of work**: SA **Working arrangements**:Subject to negotiations with line manager, hybrid working arrangements in line with current NDIA policy are available (minimum of 3 days each week in the office, with flexible...


  • Greater Adelaide SA, Australia Lockheed Martin Australia Full time

    SA, Adelaide - Information Technology - 15967BR **About us**: - At Lockheed Martin Australia, we believe that when people are empowered, inspired, and supported, they can achieve extraordinary things. We embrace flexibility, so our people can be their best inside and outside of work. We champion inclusion and continuous learning, ensuring all voices are...

  • Resource Analyst

    6 months ago


    Greater Adelaide SA, Australia Saab Inc. Full time

    The role Working as a permanent member of Saab’s Naval Combat Systems group, the Resource Analyst and will be responsible for facilitating the effective management of the CSI-IPT resources through the analysis of workforce demands from programs, forward planning, strategic workforce planning and workforce/resource reporting. Establishing and delivering a...

  • As06 Snr Test Analyst

    5 months ago


    Greater Adelaide SA, Australia HAYS Full time

    Multiple 2-year fixed term contracts available at SA Police for a Senior Test Analyst. **Your new company** organisation with a proud history and an exciting vision for the future. **Your new role** The Senior Test Analyst is responsible for coordinating and undertaking complex testing services and functions and working closely with other test analysts...


  • Greater Adelaide SA, Australia Jaeman Support Services Full time

    **About Us** Jaeman support services are a provider of professional support staff that help in providing our clients with the ability to choose how they are supported, enabling them to live their life to the fullest and as they choose. Through our dedicated support staff, community-based engagement, and in house activity focused team, we aim to support our...