Technology Support Analyst

2 months ago

Greater Adelaide SA, Australia Nova Group Full time

**About the Role**:
Nova Systems is a leading engineering services and technology solutions company, partnering with our clients to keep our nations and people safe and secure. At Nova, we work collaboratively to achieve our vision and our strategic objectives, whilst staying true to our values of Trust, Professionalism, Community and Passion. We collectively contribute to a safe, respectful, and inclusive workplace, valuing diversity in all its forms.

Reporting to the Technology Support Lead, the **Technology Support Analyst **supports staff on core technologies that support business operations and processes. As a Technology Support Analyst, you are responsible for undertaking work that is moderately complex to complex in nature, under limited direction, utilising expertise in information technology systems and infrastructure, and operational technology support across a geographically dispersed network.

The **Technology Support Analyst **will be required to assist the Security and Technology Support team with requests that relate to end user devices, mobile devices and configuration.

**Key Accountabilities**:
Technical Support and Issue Resolution:

- Provide support through the Technology Support Portal, phone and face to face to users for IT related issues.
- Respond to service requests and incidents, ensuring issues are documented, prioritised, and resolved in a timely manner.
- Provide users with guidance and the necessary information to resolve their problems.
- Troubleshoot and resolve network-related issues, including Wi-Fi connectivity, remote access and local network performance.
- Escalate complex issues to resolver groups and teams as needed, in accordance with established procedures while maintaining ownership of the issue.
- Provide an effective interface between users and vendors, supplying all necessary diagnostic information according to procedures.
- Travel to various sites and locations as needed to address and support business IT requirements.

Hardware and Software Management:

- Ensure all hardware/software installations and routine upgrades are implemented according to processes and within service level agreements.
- Assist in the deployment and rollout of new software and hardware, ensuring mínimal disruption to business operations.
- Support IT infrastructure and system maintenance activities, including patch management, software updates, and backups.

User Training and Knowledge Management:

- Provide user training and create knowledge base articles to enhance self-service support options for end-users.
- Participate in ongoing training and professional development to build knowledge base.
- Work on tasks as assigned by The Technology Support Lead.

Security and Compliance:
Ensure compliance with IT security policies and procedures, identifying and reporting potential risks or vulnerabilities.

**What we would expect from you**:
Proficient technical knowledge of desktop hardware and software, including Windows 10 and 11, Active Directory, Entra and InTune.
- Experience supporting Microsoft 365
- Sound analytical and problem-solving skills, with the ability to diagnose and resolve technical issues quickly.
- Effective time management and communication skills, with a strong focus on customer service.
- Ability to work independently and collaboratively within an Information Security & Technology team,
- Ability to manage multiple incidents at once and effectively prioritise.
- Ability to develop sound knowledge of the organisation's Standard Operating Environment (SOE)
- Strong understanding of the ITIL Framework for IT Service Management
- Proven ability to develop and uplift processes to continually improve support and exceed customer expectations
- Experience using IT service management systems (e.g. FreshService, ServiceNow).
- At least 1 year experience in a similar technology support role within a mid to large corporate organisation.

**Requirements**:

- Degree in a relevant Information Technology discipline or;Relevant Microsoft or other ICT industry certifications

**Life at Nova - it all adds up**

With people being our point of difference, we deliver on promises, reward good work, champion professional growth and support flexibility, all within a diverse and inclusive culture that recognises moments that matter.

Life at Nova is our collection of employee benefits, designed to meet the many and varied needs of our people.

Just a few of the great benefits you will have access to are:

- **Generous Parental Leave**: Primary Carers receive 20 weeks paid leave; Partner Carers receive 4 weeks. Full superannuation contributions for up to 52 weeks
- **Professional and Personal Development**: Up to $5,000 per year of allowance with PD leave included. Up to $750 per year can be used towards well-being such as a gym membership or assets related to well-being activities
- **Additional Leave**: Ranges from - Reserve, Loyalty, Emergency Services, Purchased (up to 2 weeks), and Com

  • Digital Support Analyst

    8 months ago

    Greater Adelaide SA, Australia Talent International Full time

    australia adelaide permanent negotiable**Digital Support Analyst** **Full time - Permanent Position** **Adelaide Based Role** **One of our clients is looking for an Application support analyst to support, implement and troubleshoot software for a large enterprise environment.** **Skills Required**: - API experience - AWS - Nice to have but happy to...

  • Technology Support Analyst

    6 months ago

    Adelaide, Australia Nine Full time

    **Company Description** The Nine Engineering staff provide support for all station IT and broadcast requirements in Adelaide. Supported Systems include Laptops, PCs, Printers, Studio Control room/News systems including hardware and software, Broadcast Cameras, Editing Suites, Graphic Suites. The Technology Analyst role requires shift work to maintain and...

  • Analyst Ii Information Security

    4 months ago

    Greater Adelaide SA, Australia DXC Technology Full time

    Essential Job Functions: - Support the execution of sales enablement initiatives in alignment with sales objectives. - Participate in the development and delivery of sales training programs, primarily focusing on content support. - Collaborate with the sales team to identify training needs, prioritize areas for improvement, and support. - Contribute to the...

  • Application Support Analyst

    2 months ago

    Greater Adelaide SA, Australia AnglicareSA Full time

    Flexible/hybrid working available. - 12-month contract opportunity within a growing team. - Salary packaging available - maximise your take home pay! **What we offer**: - ** Flexible work arrangements**: Design your work-life balance. This could include working from home, part-time work, compressed working weeks and flexible working hours.* - **...

  • Workplace Technology Analyst

    2 months ago

    Adelaide, Australia Cognizant Full time

    What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, we engineer modern businesses to improve everyday life because we're...

  • Procurement Analyst

    2 weeks ago

    Greater Adelaide SA, Australia Hudson Australia Full time

    Collaborate with stakeholders to ensure efficient administration and governance. Are you an experienced professional in contract administration and vendor management, ready to make a significant impact in a dynamic environment? This opportunity supports IT operations and delivery partners in a pivotal Procurement Analyst role. **About the Role** -...

  • Technology Analyst

    7 months ago

    Adelaide CBD, Australia Babcock International Full time

    **Technology Analyst**: - Location: Adelaide, SA, AU, 5000- Onsite or Hybrid: Hybrid**Technology Analyst** - Innovate and disrupt - work on next generation technologies! - Can be based in Australia or New Zealand - Bring your passion for exploring the art of the possible **About the role** The Technology Analyst works directly for Babcock Australasia’s...

  • Systems Analyst

    6 months ago

    Greater Adelaide SA, Australia Latitude Full time

    **Summary** We are partnered with a government agency based in Adelaide who are seeking a Systems Analyst to support them on a 6-month project. **Contract length**: 6-months (potential to extend) **Rate**: $40ph-$60ph Hybrid role based in Adelaide x2-3 days per week in the office Who you are: - Someone who is interested in system administration...

  • Financial Analyst

    6 months ago

    Greater Adelaide SA, Australia LMS Energy Full time

    Join a leading company in the bioenergy sector. - Opportunity to be part of a great company culture. - Enjoy a diverse and interesting role. **About LMS Energy** At LMS Energy (LMS), we believe in preserving our planet and environment for generations to come. LMS exists to reduce the climate impact of waste, converting it into renewable energy and...

  • Support Analyst

    2 months ago

    Greater Adelaide SA, Australia Westpac Group Full time

    Westpac has been granted an S126 Exemption to sections eight (8) and fifty-one (51) of the Anti-Discrimination Act 1977 (NSW); this allows us to advertise and recruit this role exclusively to Aboriginal and Torres Strait Islander applicants.**How will I help?** As a Support Analyst, you will be taking the first steps in your career in technology! This is a...

  • Data Analyst

    6 months ago

    Greater Adelaide SA, Australia EGM Partners Full time

    **The Opportunity**: In this role you will work as a member of the technical services team to provide effective, reliable database support to the organisation. This will include assisting in the planning, build and testing of SQL databases in both on-prem and cloud environments. As the Data Analyst, you will Develop ETL (Extract, Transform, Load) processes...

  • Environmental Analyst

    7 months ago

    Greater Adelaide SA, Australia Halcyon Knights Full time

    SCADA System Alarm Analyst - Position Description SA Water **Delivering trusted water services for a sustainable and healthy South Australia** Position Title SCADA Environment Analyst Position Number(s) 004667/004669/007100/003397/006572 Manager Title Team Leader SCADA Applications Support Business Group Operations MoR Title Manager Operations...

  • Cyber Security Analyst

    6 months ago

    Greater Adelaide SA, Australia ElectraNet Full time

    **About ElectraNet**: ElectraNet builds, owns, operates and maintains the high voltage electricity transmission network which delivers the energy South Australians rely on to power our homes, businesses and communities. Our employees describe our culture as one that is supportive, inclusive, and community-oriented, where we genuinely want each other to...

  • Energy Market Analyst

    6 months ago

    Greater Adelaide SA, Australia EGM Partners Full time

    EGM is excited to be recruiting this Energy Market Analyst role for a global organisation that partners with some of the biggest companies across the world. They are driven by technology, algorithms and staying ahead of the curve enabling their customers to accurately predict what will happen in energy markets. As a result of continuous growth, we now have a...

  • Test Analyst

    3 months ago

    Greater Adelaide SA, Australia NCS Australia Full time

    **Company Description** About us**: At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together. We are committed to creating an...

  • Scada Environment Analyst

    7 months ago

    Greater Adelaide SA, Australia HAYS Full time

    Exciting contract opportunity for a SCADA Environment Analyst **Your new company** You'll join a cutting-edge organisation at the forefront of technology and infrastructure management. As a SCADA Analyst, you’ll play a crucial role in ensuring the reliability and efficiency of our Supervisory Control and Data Acquisition (SCADA) systems. **Your new...

  • Emanate Technology IT Support Professional

    1 month ago

    Adelaide, South Australia Emanate Technology Full time

    **Job Summary**We are seeking a motivated and detail-oriented IT Support Professional to join our team at Emanate Technology. As an essential part of our support team, you will provide high-quality technical assistance to clients via phone, email, and remote desktop.**Key Responsibilities**Provide timely and effective Level 1 technical support to clients...

  • Analyst I Project Managment

    6 months ago

    Greater Adelaide SA, Australia DXC Technology Full time

    DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. We are looking for **Project Managers** to join the team. **Essential Job Functions**: - Creates and implements project definitions, schedules, budgets, and objectives for one or more medium sized projects of low...

  • Analyst Ii Software Engineering

    4 months ago

    Greater Adelaide SA, Australia DXC Technology Full time

    Essential Job Functions: - Contribute to software development projects by writing, testing, and debugging code, under the guidance of senior team members. - Collaborate with the team to meet project objectives, actively participating in code reviews and design discussions. - Assist in the documentation of software requirements and specifications, striving...

  • Architect Analyst

    3 months ago

    Greater Adelaide SA, Australia ASIC Full time

    Sydney or Melbourne location - Salary from $118,925 + 15.4% superannuation - Permanent position - hybrid working A future with ASIC means that your work will contribute to ASIC's vision for a fair, strong and efficient financial system for all Australians. We value what you will bring. We value those with sharp, analytical minds and are open to challenging...