Application Support Analyst

5 months ago

Adelaide, Australia 3001 DXC Technology Australia Pty Limited Full time

Job Description:

DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit dxc.technology

As a Level 2 Application Support Analyst, you will be hands-on actively contributing to technical discussions, working on incidents, deploying changes, resolution of problem records, project work and managing competing priorities.

Key responsibilities:

• Supporting proprietary software applications & third-party vendor applications

• Troubleshooting high level issues for clients to help solve various technical issues and provide expert advice in accordance with Service Level Agreements.

• Managing incidents within SLAs using ITIL principles

• Executing system changes

• Pro-actively participate in updates to the Incident Quality Register and Applications Support Knowledgebase

• Liaising with customers, vendors and members from internal and external teams to provide seamless end to end support services to the client.

• On-call roster and out-of-hours work required for this position

• Assist with the on-boarding and training of new team members

• Actively participate in the cross-skilling and sharing of knowledge within the team

The ideal candidate will have:

• 3+ years’ experience in an IT Service Desk or Desktop/Application Support role with broad exposure to incident/change management processes and tools.

• Demonstratable ability to work in a cohesive team environment.

• Proven experience supporting and troubleshooting enterprise level software and websites within the Microsoft Server space, basic server administration and maintenance (2012, and 2016 servers), IIS, and .NET applications

• Excellent time management skills and demonstrated ability to problem-solve and deliver within assigned time constraints

• Ability to multitask with competing priorities to ensure all business objectives are met.

• Demonstrated ability to acquire, understand and apply knowledge quickly and effectively.

• Working knowledge of current software, security, cloud and legacy infrastructure with security focused mindset.

• Strong written & verbal communication skills & enjoy working with people

• Familiarity with IT security best practices and privacy protection of customer data

• Demonstrated understanding of IT Service Management (including incident, request, problem and change management)

• Certification in information technology disciplines eg. Tertiary certificate/degree in Computer Science (or related fields).

Desirable:

• Relevant foundation level industry-relevant certifications e.g. (ITIL Foundation v3 or v4)

NOTE: All candidates must be Australian Citizens and hold, or have the ability to, obtain and maintain an AGSVA Security Clearance at the required level.

Trust, Transform & Thrive  with a company whose mission is to lead clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.

If you are a self-starter with a strong customer focus and a results oriented approach complimented by your strong verbal and written communication skills, we would like to hear from you. This is a

Your working environment   

Virtual/flexible/on-site/travel  
In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met

Our culture and benefits  

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our . #WeAreDXC 

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

Interviews and onboarding are conducted online, as part of us being a virtual-first company. 

We are an Equal Opportunity Employer   

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.

  • Applications Support Analyst

    7 months ago

    Adelaide, Australia Peoplebank Full time

    Location: - Adelaide CBD- Job Type: - Contract- Posted: - about 2 months ago- Contact: - Matthew Chatterton- Discipline: - General IT - Reference: - 260240Peoplebank are currently recruiting for an **Application Support Analyst **(**Microsoft** tech stack) to work for our client, based in the **Adelaide CBD **(this is an onsite role). Working as part of a...

  • Applications Analyst

    1 month ago

    Adelaide, Australia Sikorsky Australia Full time

    Share Applications AnalystSA, Adelaide Information Technology15967BRAbout us:At Lockheed Martin Australia, we believe that when people are empowered, inspired, and supported, they can achieve extraordinary things. We embrace flexibility, so...

  • Applications Support Analyst

    7 months ago

    Adelaide Region SA, Australia Programmed Full time

    PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent. PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality...

  • Applications Analyst

    1 month ago

    Adelaide, Australia Lockheed Martin Australia Full time

    Applications AnalystSA, Adelaide Information Technology15967BRAbout us:At Lockheed Martin Australia, we believe that when people are empowered, inspired, and supported, they can achieve extraordinary things. We embrace flexibility, so our people can be their best inside and outside of work. We champion inclusion and continuous learning, ensuring all voices...

  • Application Support Analyst

    2 months ago

    Greater Adelaide SA, Australia AnglicareSA Full time

    Flexible/hybrid working available. - 12-month contract opportunity within a growing team. - Salary packaging available - maximise your take home pay! **What we offer**: - ** Flexible work arrangements**: Design your work-life balance. This could include working from home, part-time work, compressed working weeks and flexible working hours.* - **...

  • IT Support Analyst

    2 months ago

    Adelaide, Australia SA Government -DEPARTMENT FOR HOUSING AND URBAN DEVELOPMENT Full time

    **Department for Housing and Urban Development** **Job reference**: 631657 **Location**: 5000 - ADELAIDE **Job status**: Short Term Contract **Eligibility**: Open to Everyone The IT Support Analyst is a member of the PlanSA Technical Support Delivery team and is accountable to the Operations Lead, PlanSA. **Who are we**: The Department for Housing and...

  • Digital Support Analyst

    8 months ago

    Greater Adelaide SA, Australia Talent International Full time

    australia adelaide permanent negotiable**Digital Support Analyst** **Full time - Permanent Position** **Adelaide Based Role** **One of our clients is looking for an Application support analyst to support, implement and troubleshoot software for a large enterprise environment.** **Skills Required**: - API experience - AWS - Nice to have but happy to...

  • Application Support Analyst-level 2

    7 months ago

    Greater Adelaide SA, Australia Civica UK Ltd Full time

    **Application Support Analyst-Level 2** - We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million...

  • Applications Support

    6 months ago

    Adelaide, Australia Peoplebank Full time

    Location: - Adelaide CBD- Job Type: - Contract- Posted: - about 3 hours ago- Contact: - Matthew Chatterton- Discipline: - General IT - Reference: - 260240Peoplebank are currently recruiting for an **Application Support Specialist **(**Microsoft** tech stack) to work for our client, based in the **Adelaide CBD.** Working as part of a talented internal IT...

  • IT Application Support Analyst

    7 months ago

    Adelaide Region SA, Australia Eldercare Full time

    Eldercare is a leading not-for-profit aged care provider in South Australia with an excess of 1700 employees over 13 sites. Our workplace culture embraces teamwork, innovation, and a dedication to our purpose of delivering peace of mind with our care._ **We are seeking individuals with a clinical or care background to leverage their expertise in a dynamic...

  • IT Support Analyst

    6 months ago

    Adelaide, Australia Myriota Full time

    **Are you searching for a job that's truly extraordinary?** At Myriota, we're revolutionizing connectivity with cutting-edge direct-to-satellite technology. Our secure, cost-effective solutions are making a significant impact in key sectors like agriculture, environmental monitoring, transport, logistics, maritime, and defense. Join us as we rapidly expand...

  • Corporate Financial Application Team Leader

    2 months ago

    Adelaide, South Australia 3001 DXC Technology Australia Pty Limited Full time

    Job Description:Digital transformation is a journey that requires collaboration, innovation, and strategic planning. DXC Technology Australia Pty Limited is seeking a highly skilled and motivated Corporate Financial Application Team Leader to join its dynamic team in Adelaide.The successful candidate will lead a team of 4-5 onshore and offshore support...

  • Applications Analyst

    1 month ago

    Greater Adelaide SA, Australia Lockheed Martin Australia Full time

    SA, Adelaide - Information Technology - 15967BR **About us**: - At Lockheed Martin Australia, we believe that when people are empowered, inspired, and supported, they can achieve extraordinary things. We embrace flexibility, so our people can be their best inside and outside of work. We champion inclusion and continuous learning, ensuring all voices are...

  • Technology Support Analyst

    6 months ago

    Adelaide, Australia Nine Full time

    **Company Description** The Nine Engineering staff provide support for all station IT and broadcast requirements in Adelaide. Supported Systems include Laptops, PCs, Printers, Studio Control room/News systems including hardware and software, Broadcast Cameras, Editing Suites, Graphic Suites. The Technology Analyst role requires shift work to maintain and...

  • IT Support Analyst

    2 months ago

    Adelaide, Australia AnglicareSA Full time

    Flexible/hybrid working available. - 12-month contract opportunity within a growing team. - Salary packaging available - maximise your take home pay! **What we offer**: - ** Flexible work arrangements**: Design your work-life balance. This could include working from home, part-time work, compressed working weeks and flexible working hours.* - **...

  • Cyber Security Analyst

    2 months ago

    Adelaide, Australia Kelsian Group Full time

    **Opportunity to join an ASX200-listed company with an exciting growth strategy** **Work in a high calibre Information Systems team with national and international coverage** **Kelsian Group Limited** is looking for an experienced** Cyber Security Analyst** to join their team! **Looking for an exciting new work environment?**Have a certification in...

  • Budget Analyst

    2 months ago

    Adelaide, Australia SA Health Full time

    **Job no**: 883869 **Work type**: Full time **Location**: Adelaide CBD **Categories**: Administration and Clerical, Procurement and Supply Chain - **Department for Health and Wellbeing - **Corporate and Infrastructure Division - Procurement Supply Chain and Finance**: - **Salary: $98,478 to $104,165 - ASO6 - Full Time / Ongoing** Overview: - Permanent,...

  • Workplace Technology Analyst

    2 months ago

    Adelaide, Australia Cognizant Full time

    What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, we engineer modern businesses to improve everyday life because we're...

  • Financial Analyst

    2 months ago

    Adelaide, Australia REO Group Full time

    Job Description  Seeking a detail-oriented Financial Analyst to provide key financial insights, assist with budgeting, and support strategic planning. Be rewarded with a competitive salary package of $135k Convenient CBD location in a fast-growing company Collaborate with diverse teams, gaining exposure to various aspects of the business. Location:...

  • IT Support Specialist for Enterprise Applications

    1 month ago

    Adelaide, South Australia Talent International Full time

    Seeking a highly skilled Senior IT Support Specialist to join our team at Talent International in Adelaide, offering a competitive salary of AU$85,000 - AU$110,000 per year.About the RoleWe are looking for an experienced Senior IT Support Specialist to provide advanced technical support and troubleshooting for enterprise applications. The ideal candidate...