Level 1 & 2 Support Officer
2 months ago
**Location**: ACT
MUST BE AUSTRALIAN CITIZEN
and able to get baseline clearance
The Senior Enterprise Technology Group Support Officer is responsible for providing high quality, responsive and timely 1st and 2nd level IT support to members and staff. The role will assist the Team Leader to manage the Service Desk, and ensure ITIL processes are followed, especially with regard to incident management and the communication of solutions and technical knowledge.
PRIMARY ACCOUNTABILITIES
- **
Service delivery**:Provide high quality, responsive and timely 1st and 2nd level IT support to members and staff of the AAT. Assist the Team Leader in monitoring and managing the Service Desk system and roster, including providing guidance to the Service Desk team. Serve as an escalation point for complex inquiries, prior to reallocation to other ETG teams, including compliance with policies and best practice ITSM frameworks.
- ** Delivery and stakeholder management**: Foster effective and productive working relationships with internal and external AAT stakeholders. Liaise with external service providers in relation to support arrangements, procurement, invoicing and project tasks as required. Represent the ETG in projects, meetings, forums, etc. Maintain the security, confidentiality, integrity, availability and accountability of AAT’s systems and information assets, ensuring compliance with AAT and whole of government policies and standards.
- ** Management support**:Support the Team Leader in ensuring technology support follows ITIL principles and is managed efficiently, balancing resources, time and cost. Provide advice and support to the Team Leader in automating Service Desk tasks and solutions. Ensure all procedures are fit for purpose, drafting revised procedures for Team Leader consideration where deficiencies are identified.
- ** Advice and education**:Provide team members and clients at all levels with specialist technical advice, ensuring advice is clear, targeted and educative. Assist with developing and delivering training and producing self-help and user guides. Provide planned or ad hoc training for clients with varying technical competencies.
**Requirements**:
**Essential criteria**5. Systems Installation and Removal HSIN - Level 3: Installing and testing, or decommissioning and removing, systems or system components. o Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client. o Uses standard procedures and diagnostic tools to test installations, correct problems, and document results. o Records details of all components that have been installed and removed. Assists users and follows agreed procedures for further help or escalation. o Contributes to the development of installation procedures and standards.
1. Customer Service Support CSMG - Level 3: Managing and operating service desk functions. o Acts as the routine contact point, receiving and handling requests for support. o Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution. o Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues. o Contributes to creation of support documentation.
2. Incident Management USUP - Level 4: Coordinating responses to incident reports, minimising negative impacts and restoring service as quickly as possible. o Ensures that incidents are handled according to agreed procedures. o Prioritises and diagnoses incidents. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. o Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents. o Contributes to testing and improving incident management procedures.
3. Problem Management PBMG - Level 4: Managing the life cycle of all problems that have occurred or could occur in delivering a service. o Initiates and monitors actions to investigate and resolve problems in systems, processes and services. o Determines problem fixes and remedies. o Collaborates with others to implemented agreed remedies and preventative measures. o Supports analysis of patterns and trends to improve problem management processes.
4. IT Infrastructure ITOP - Level 2: Deploying, configuring and operating IT Infrastructure. o Carries out routine operational procedures, including the execution of specified automation tools/scripts. o Amends existing automation tasks under supervision to gain a basic understanding of the scripting language/automation tools. o Contributes to maintenance and installation. Monitors and reports on infrastructure performance to enable service delivery. Resolves issues or refers to others for assistance.
5. Systems Installation and Removal HSIN - Level 3: Installing and testing, or decommissioning and removing, systems or system components. o Installs or removes hardware and/or software, using supplied install
-
Level 2 - Desktop Support Officer
5 months ago
Adelaide Region SA, Australia HAYS Full timeAn initial 4-month contract for a Level 2 Desktop Support Officer for a role based in Adelaide. **Your new company** It is an Australian multinational company that operates in the mining and metals sector. It has a history of over 135 years and produces commodities such as copper, iron ore, coal, nickel and potash. It has a global presence with operations...
-
Level 1 & 2 Support Officer
2 months ago
Adelaide, Australia Softtest pays pty ltd Full timeAustralian Citizens residing in Australia only respond. Must be able to obtain Baseline. Essential criteria 1. Customer Service Support CSMG Level 3: Managing and operating service desk functions. o Acts as the routine contact point, receiving and handling requests for support. o Responds to a broad range of service requests for support by providing...
-
Application Support Analyst-level 2
6 months ago
Greater Adelaide SA, Australia Civica UK Ltd Full time**Application Support Analyst-Level 2** - We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million...
-
Administration & Office Support
6 months ago
Greater Adelaide SA, Australia EGM Partners Full timeThe Business and Office Support division at EGM is extremely busy, we are looking for immediately available office support professionals to fulfil a variety of immediately available positions. If you have experience in the following areas we would love to chat to you: - Reception - Administration - Data Entry - Customer Service - Call Centre **About the...
-
Level 2 IT Support Analyst
6 months ago
Adelaide CBD, Australia Peoplebank Full timeLocation: - Adelaide CBD- Job Type: - Contract- Posted: - about 3 hours ago- Contact: - Matthew Chatterton- Discipline: - General IT - Reference: - 257365Peoplebank are recruiting **Level 2** **IT Support Analysts** to work for our client based in the **Adelaide **on long term contract roles**.** In this role, you will be responsible for **Level 2 technical...
-
Connection and Alterations Officer
5 months ago
Greater Adelaide SA, Australia WorkPac Group Full timeWe are currently recruiting for a Connection And Alterations Officer to work out of the Keswick Head Office. **Preferred skills**: SAP experience Quick learner with systems experience Worked in electricity retailer previously Customer service Key Objectives The Connections Officer is accountable to the Connections Team Leader to administer the SA Power...
-
Disability Support Worker
6 months ago
Greater Adelaide SA, Australia Integrated Clinical Support Full timeWe're currently looking for Disability Support Workers! **About us** Integrated Clinical Support is a South Australian founded Disability Support Service providing Compassionate, Inclusive, Meaningful Supports and a unique service that ensures your loved ones are safe. Accommodated by the highest level of in-home care from our experienced Integrated team,...
-
Service Desk Analyst L 1
5 months ago
Greater Adelaide SA, Australia Micale Recruitment Pty Ltd Full time**Your ticket to an IT career!**: - **Cyber and Cloud Technologies!**: - **Working from home options!** This client is an award-winning Managed Service Provider with a varied and high profile client base. Due to rapid expansion we are seeking an outstanding individual to undertake the role of Service Desk Analyst (Level 1/2) to be located in the company's...
-
Aps 2 Production Support Officer
3 weeks ago
Greater Adelaide SA, Australia Hudson Australia Full timeThis pay rate is inclusive of mandatory 25% casual loading **About the Role**: **Applications Close**: 12/11/2025 **Start Date**: 2-3 weeks from offer **Duration**: Up to 6 months, ending 30/06/2025 **Location**: Adelaide **Working Arrangements**: Flexible after training **Hourly Rate**: $39.40 + Super (incl. casual loading) **Hours**: Regular business...
-
El 1 - Business Applications Support Manager
5 months ago
Greater Adelaide SA, Australia Federal Court of Australia Full time**Position Overview** The Business Applications Support Manager will work closely with other teams, including Strategic Applications, Database and Development, Infrastructure, Cyber Security, IT Service Desk, Digital Court Program, external vendors, and the wider entity to ensure business requirements are gathered accurately and issues are resolved to the...
-
As03 Ict Support Officer
5 months ago
Greater Adelaide SA, Australia HAYS Full timeJoin the Auditor-General’s Department as an ASO3 ICT Support Officer in an ongoing role. **Your new company** The Auditor-General’s Department are a trusted and independent body that ensure government accountability, whilst influencing stronger performance outcomes for the public sector in South Australia. The department have 120+ employees split...
-
El 1 National Registrar
4 weeks ago
Greater Adelaide SA, Australia Federal Court of Australia Full time**Position Overview** The Federal Court has a current need for migration Registrars at both EL 1 (National Registrar) and EL 2 (Judicial Registrar) levels. Registrars support Judges in facilitating the just resolution of migration proceedings according to law in a fair, but also efficient way. Keeping costs of proceedings as reasonable as possible is also an...
-
Ict Support Officer
3 months ago
Greater Adelaide SA, Australia Agylex Full time**AUSTRALIAN CITIZEN ONLY!!** **Classification: APS Level 3** **Title: Information Technology Support Officer** **Location: Adelaide** **Security Level Baseline Vetting (preferable) will be required to be obtained upon starting.** The Information Technology Officers will perform a range of IT duties to support and will be required to assist legal team...
-
El 1 - Office of Defence Industry Support Assistant
5 months ago
Greater Adelaide SA, Australia Australian Government Full time$111,441 - $125,705 (plus Super) - Adelaide - SA, East Fremantle - WA **The Role** Your role as an EL 1 Assistant Director within the Industry Engagement team (IET) is accountable for the following: - The management of Defence Industry Advisers at the state/territory level to meet ODIS key objectives in accordance with the ODIS Business Plan, including...
-
Executive Support Officer
5 months ago
Greater Adelaide SA, Australia HOBAN Recruitment Full time**Position**: Executive Support Officer (ASO4 Level) **Location**: Victoria Square, Adelaide, South Australia **Key Responsibilities**: - Manage ministerial correspondence through the Objective Electronic Records Management System. - Coordinate complaints and parliamentary briefing correspondence. - Oversee commissioner correspondence and ad hoc research...
-
Clinical Coder Level 2
3 months ago
Greater Adelaide SA, Australia St Andrew’s Hospital Full timeSt Andrew's is not just any hospital; we are a close-knit community where your skills truly matter. Join a team that is committed to excellence as you are. The St Andrew's Hospital Coding Unit is staffed by 9 qualified and experienced coders, working varied hours either full time, or on a part time basis over a 5-day work week. The hospital provides a broad...
-
Office Support
5 months ago
Adelaide Region SA, Australia EGM Partners Full timeThe Business and Office Support division at EGM is extremely busy with a number of full time temporary, contract and permanent opportunities. We have multiple positions available in a variety of locations around greater Adelaide. Currently we are looking for experienced and knowledgeable office support professionals to fulfil a variety of immediately...
-
Boilermakers - Fifo Sa 2:1 (Temp to Perm Role After
5 months ago
Greater Adelaide SA, Australia Techforce Personnel Full time2:1 rosters - FIFO in SA - Great rates on offer - Expenses - we've got you covered - Travel/Accommodation/Meals/Flights - Ongoing/long-term, sign over after 4 months with the client Our client, a large mining contractor, is seeking Boilermakers for their large project based in Olympic Dam. This is a 6+ month project with a strong outlook to go...
-
Grader Operator
6 months ago
Greater Adelaide SA, Australia Techforce Personnel Full time12+ months worth of work/go permanent after 4 mths - Good rates on offer and a join a company that prides itself on its culture - FIFO / accommodation / meals / paid travel **DUE TO AN INCREASE IN WORK** Our client, a large mining contractor, is seeking multiple Grader Operators (Final trim also) for their large projects based in remote NT. These are...
-
Support Officer
1 month ago
Greater Adelaide SA, Australia Bendigo & Adelaide Bank Full time**Closing date**: 29th October 2024** **Position Description**:Contracts_Support Officer_112020 (1).pdf **Your new role with Bendigo Bank is just a few clicks away.** **About the role** As our **Support Officer (Documentation) **you will report to the **Team Manager **and will bring your seasoned administration skills to support with the preparation of...