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Customer Service Officer

4 months ago

Para Hills West, Australia Elgas LIMITED Full time

Elgas LIMITED

**Customer Service Officer**

Para Hills West (SA), Australia | req10622

**What you will enjoy doing**
- In this role you will be the main point of contact with customers (residential and commercial), including but not limited to; establishing accounts, customer enquiries, processing orders and payments, advising customers on usage and delivery, selling and arranging installation of appliances and managing debtors
- You will ensure all administrative aspects of customer transactions, including but not limited to; filing, updating records, banking, correspondence, price adjustments and reconciling stock transactions
- You will be the main point of contact with suppliers, including but not limited to; processing creditor invoices, scheduling changes, stock level records and appliance stocktakes
- Support other functions within your branch, including but not limited to; monitoring and reporting to your manager on market and competitor activity, sales leads, feedback on marketing activities
- Assisting other Branches in times of overflow is part of your role
- Other functions at the direction of the Customer Service Manager (or Branch Manager or Regional Manager) in line with skill competence and training
- In addition you will follow all Branch Standard Operating Procedures and comply with all responsibilities under the Delegation of Authority (DOA) guidelines
- Participation in relevant training and performance management as directed by Management
- Adhere to Company policies including but not limited to; Health and Safety, Drug and Alcohol Policy and ensure at all times, to maintain a safe working environment

**What makes you great**
- You have previous Customer Service and administrative / clerical experience
- High level of verbal and written communication is required in this role
- Able to liaise and consult with internal and external clients and staff with a focus on customer service
- Additionally you have sound computing skills, particularly accurate data entry
- Able to prioritise tasks and work to deadlines suit your profile
- Demonstrated initiative and organizational skills, and flexibility to work in a team environment and autonomously

**Why you will love working with us**

Are you looking for challenges? We face them every day and we know we grow by mastering them. Collaborating with our customers is key for our success and together with you we want to achieve our ambitious objectives. One thing is for sure - while we love working with our customers, there is no compromise on being compliant. We do business with our customers with integrity.

**What we offer you**

Elgas offers a diverse range of employment opportunities, training programs and enhance career development for outstanding employees, including the possibility of career advancement opportunities with BOC and the global Linde Group. We also have a variety of employee appreciation programs to recognise solo and collaborative team efforts.

**Have we inspired you? Lets talk about it**

So, what are you waiting for? The opportunity is yours. Are you ready to take the lead?

Elgas acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.