Invoice Escalations Consultant

4 weeks ago

Melbourne, Australia Bupa Full time

We currently have two roles available to join our amazing Invoice Escalations team within our ADF Health Services Contract;
**one permanent, full time** newly created position and
**one 12-month maternity leave, fixed term contract.** This is a
** hybrid work from home role **based from our Melbourne CBD office, the team are currently working from the office one day a week on Tuesdays.

You will be responsible for answering calls that come through via the Invoice Escalations phone line and delivering excellent customer service as well as administration and processing tasks while ensuring all invoices are processed in accordance with provider contracts, industry body rules. As such, this role involves adherence to the quality framework.

**How will I help?**

Key accountabilities include but are not limited to:

- Answering inbound calls via the Invoice Escalation phone line and providing excellent customer service
- End to end analysis of escalated invoices (including but not limited to processing, rejecting, adjustment of invoice)
- Investigating payment enquires and coordinates with stakeholders for a resolution.
- Actively participating as a team player to strive towards the overall performance of the Invoicing team
- Providing feedback to management on process improvements
- Attending and participating in team meetings, coaching sessions, training and one on ones

**What do I need?**
- Previous experience in a phone-based customer service role such as within a call centre or similar
- Experience working in a fast paced, high-volume environment
- Experience within administration
- Strong customer service skills and business acumen
- Ability to build and maintain relationships both with internal and external stakeholders.
- Exceptional interpersonal and communication skills
- **You must be an Australian citizen and be able to attain and maintain a baseline security clearance from the Defence security and vetting service.**

**Why work for us?**

Our Invoice Escalations Team are passionate, dedicated and we really care about the work we do. Our team culture is known for being open, honest and collaborative, with our customers at the centre of everything we do. We’re not an ordinary team, and we’re not looking for an ordinary team member.

As a Bupa employee you’ll enjoy all the benefits of working with Bupa in Australia, including:

- Flexibility of working from home and the office - the work life balance you crave
- Comprehensive training and ongoing development - we say it because we actually do it
- Internal career progression opportunities
- Competitive salary + Bupa benefits including significant product and service discounts
- Regular team meetings and celebrations of success

**About Bupa**

Bupa is an international healthcare group which has a purpose to deliver longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa assists more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing and medical visa services.

ADF Health Services Contract provides integrated and seamless end-to-end health support to 85,000 Australia Defence Force (ADF) personnel across 59 facilities. This includes integrated workforce providing health services such as primary and occupational healthcare, dental, physiotherapy, mental health and psychology services, pharmacy, occupational rehabilitation, and health administration. As well pathology, imaging and radiology, vocational rehabilitation, mental health, hospital, specialist, allied health, patient transport and other off base services enabled by Bupa systems.

As part of the ADF HS, Bupa also provide health support to the Department of Veterans’ Affairs (DVA). This includes but is not limited to; providing a national network of Bupa health professionals to provide clinical advice, communication, and quality assurance activities to DVA Health and Compensation branches, as well as health assessment and mental health services to Veterans. Additionally, Bupa also provide a Veterans & Families Counselling service for veterans and their families through the Open Arms programme.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.

Bupa employ more than 80,000 people globally and 22,000 across Australia and New Zealand. Wherever you work, one thing stands out about Bupa people. Our customers are our passion - they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences.

  • Invoice Operations Consultant

    2 weeks ago

    Melbourne, Australia Bupa Full time

    An Invoice Operations Consultant position has become available in our Health Services team team, reporting into the Invoice Operations Manager. **This is a hybrid role** and can be based out of our Melbourne office when not working from home. The team is only required to work Tuesdays in the office and the rest are flexible. The also offers team flexible...

  • Invoice Operations Consultant

    3 weeks ago

    Melbourne, Australia Bupa Full time

    We are currently recruiting for a talented Invoice Operations Consultants to join our ADF Health Services Contract. At Bupa we provide integrated and seamless end-to-end health support to 85,000 Australia Defence Force (ADF) personnel across 59 facilities. This includes integrated workforce providing health services such as primary and occupational...

  • Isu Billing

    2 months ago

    Melbourne City Centre, Australia Paxus Australia Pty Ltd Full time

    Posted 09 February 2024 - SalaryNegotiable - LocationMelbourne CBD - Job type Permanent - DisciplineIT General - Reference264591 **Job description**: Work as an ISU Billing & Invoicing Functional Consultant with a leading IT Consulting firm based out of Melbourne. **Responsibilities and Skills required include**: - Good understanding of Utilities...

  • Isu Billing

    2 days ago

    Melbourne City Centre, Australia Paxus Australia Pty Ltd Full time

    Posted 09 February 2024 - SalaryNegotiable - LocationMelbourne CBD - Job type Permanent - DisciplineIT General - Reference264591 **Job description**: Work as an ISU Billing & Invoicing Functional Consultant with a leading IT Consulting firm based out of Melbourne. **Responsibilities and Skills required include**: - Good understanding of Utilities...

  • Accounts Payable Officer Invoice Processing

    2 weeks ago

    Melbourne, Australia Downer Group Full time

    Are you experienced in Accounts Payable? If so, a fantastic full-time permanent opportunity has become available for an Accounts Payable Officer - Invoice Processing here at Downer Group. The Accounts Payable Officer is responsible for day to day delivery for all processes/procedures assigned as in accordance with agreed Service Level Agreements and key...

  • Delivery Consultant

    3 weeks ago

    Melbourne, Australia Inchcape Full time

    Are you a dynamic and results-oriented professional looking for a challenging and rewarding career? Join our retail team as a **Delivery Consult**ant at our dealership - **Subaru Docklands** we prides our self on delivering exceptional solutions to our clients. If you have excellent communication skills, a passion for client satisfaction, and a keen eye for...

  • Delivery Consultant

    1 month ago

    Melbourne, Australia Inchcape Full time

    Are you a dynamic and results-oriented professional looking for a challenging and rewarding career? Join our retail team as a **Delivery Consult**ant at our dealership - **Subaru Doncaster** we prides our self on delivering exceptional solutions to our clients. If you have excellent communication skills, a passion for client satisfaction, and a keen eye for...

  • Delivery Consultant

    4 weeks ago

    Melbourne, Australia Inchcape Full time

    **About Us** **What is the opportunity?** An opportunity now exists for an energetic and organised **Delivery Consultant **to join our retail team**.** This role will be responsible for executing a timely and efficient delivery process to our retail and fleet customers as well as the execution of a seamless and compliant fleet management process. Further...

  • Technical Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Appetency Recruitment Services Full time

    Technical Consultant: Job ID:2fc7cf91: Job Category:information-technology: Location:st-kilda-: Job's Advertised Area: St Kilda Salary on offer:To be discussedSenior most technical consultant / engineer in the organisation:- Implement projects and act as the Solutions/Pre-sales consultant for the client:Environment that provides opportunity to uplift your...

  • Delivery Consultant

    1 week ago

    Melbourne, Victoria, Australia Inchcape Full time

    Are you a dynamic and results-oriented professional looking for a challenging and rewarding career? Join our retail team as a Delivery Consultant at our dealership - Subaru Doncaster we prides our self on delivering exceptional solutions to our clients. If you have excellent communication skills, a passion for client satisfaction, and a keen eye for detail,...

  • Delivery Consultant

    1 week ago

    Melbourne, Victoria, Australia Inchcape Full time

    About UsWhat is the opportunity?An opportunity now exists for an energetic and organised Delivery Consultant to join our retail team.This role will be responsible for executing a timely and efficient delivery process to our retail and fleet customers as well as the execution of a seamless and compliant fleet management process.Further to the above the duties...

  • Electrify Now- Sales and Support Consultant

    3 weeks ago

    Melbourne, Australia AGL Energy Full time

    Join the change. Together, we’ll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as...

  • Supply Chain Consultant

    3 weeks ago

    South Melbourne, Australia TMX Full time

    TMX Transform is an end-to-end supply chain consultancy, helping businesses plan for their future and make their supply chain a competitive point of difference. We are not your average consultants, but trusted advisors.  We are seeking a passionate and solutions-focused Supply Chain Manager - Strategy to join our team. In this role, you will be accountable...

  • Engagement Manager

    3 weeks ago

    Melbourne, Australia Manvision Consulting Full time

    **Role : Engagement Manager** **Type : Fulltime** **Mode : Hybrid** **Location : Melbourne** **Responsibilities**: - Manage large and complex programs (100+ consultants and Revenue of AUD 15+ Million) and should own delivery, customer satisfaction, profitability and resources. - Meet customer expectations for all the project-related deliveries partnering...

  • Resolutions Consultant

    3 weeks ago

    Melbourne, Australia Mercer Full time

    Full-time, permanent opportunity (37.5 hrs per week) - Work from home 3-4 days per week - Supportive team environment **Resolution Consultant** **What can you expect?** Reporting to the Helpline Resolutions Team Leader, you will be part of a high performing team responsible for providing outstanding customer care for members when they complain about our...

  • Claims Consultant

    4 weeks ago

    Melbourne, Australia Mayday Recruitment Full time

    Join our global company offering great training, as a Claims Consultant - Nurture customers, respond expertly and with heart. Your role matters! - $34.58 ph+ super, along with a balanced Mon to Fri, 8.30.am to 5 pm schedule MAYDAY is recruiting for a Claims Consultant! This is a fantastic chance to join a Global Insurer within a small dynamic team that has...

  • S4hana Finance Consultant

    2 months ago

    Melbourne, Australia Ayan Infotech Full time

    Ayan Infotech are looking for an **S4HANA Finance Consultant** for a long term contract job opportunity in Melbourne. All applicants must have full unrestricted work rights in Australia. **Title: S4HANA Finance Consultant** **Location: Melbourne** **Type: Contract (6+ months)** **Required Skills and Experience**: - End to End Configuration knowledge in...

  • S4hana Finance Consultant

    2 days ago

    Melbourne, Australia Ayan Infotech Full time

    Ayan Infotech are looking for an **S4HANA Finance Consultant** for a long term contract job opportunity in Melbourne. All applicants must have full unrestricted work rights in Australia. **Title: S4HANA Finance Consultant** **Location: Melbourne** **Type: Contract (6+ months)** **Required Skills and Experience**: - End to End Configuration knowledge in...

  • Engagement Manager

    2 weeks ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Job Title: Engagement Manager** **Location: Melbourne** **Employment Type: Permanent** **Responsibilities**: - Manage large and complex programs (100+ consultants and Revenue of AUD 15+ Million) and should own delivery, customer satisfaction, profitability and resources. - Meet customer expectations for all the project-related deliveries partnering...

  • Claims Consultant

    1 week ago

    Melbourne, Victoria, Australia Allianz Popular SL. Full time

    Claims Consultant - Club Marine | Victoria Bayside and Melbourne CBDFull-time permanent opportunity with great staff benefitsHybrid and Flexible working arrangementsClub Marine is Australia's premier Marine Pleasure Craft insurer, and industry partner, and a member of the Global Allianz Group. When you work at Allianz, your part of a strong global insurer,...