Electrify Now- Sales and Support Consultant

3 weeks ago

Melbourne, Australia AGL Energy Full time

Join the change. Together, we’ll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.

Everyone at AGL is an important part of building a better energy future and we want you to join in.

Electrify Now - Sales and Support Consultant

(12 Month max term)

About the Role:
AGL is at the forefront of introducing new products and initiatives to residential customers in Australia, including 'behind the meter' solutions.

The Sales Support Consultant will play a pivotal role in providing concierge service to residential customers, guiding them through the process of connecting to the appropriate delivery channels for products such as batteries, solar panels, electric heat pumps, and induction cooktops.

Reporting to the Sales & Operations Manager, this role will ensure exceptional customer service while maintaining compliance with regulatory requirements.

What you’ll be doing:
- Customer Engagement and Support: Manage the end-to-end customer journey from lead generation to installation closure, addressing concerns promptly and ensuring a seamless experience.- Lead Funnel and Stakeholder Management: Monitor lead funnel dashboard, generate reports, and coordinate with sales partners to track progress and escalate issues.- NPS Survey and Regulatory Compliance: Collaborate on NPS surveys to gather insights, ensure adherence to regulatory requirements, and maintain high satisfaction scores.- Financial Administration and System Proficiency: Generate finance reports for invoicing and payment monitoring, and work with multiple systems to manage customer accounts and sales processes.- Sales Support and Upselling: Assist with administrative tasks in sales platforms, support battery sales processes, and identify opportunities for cross-selling and upselling.

About you:
- Previous experience in customer service or sales support roles, preferably in the energy or utilities sector.- Strong communication and interpersonal skills.- Demonstrated ability to manage multiple tasks and stakeholders effectively.- Understanding of regulatory requirements and compliance standards.- Proficiency in MS Office Suite and CRM software.

At AGL, we offer a wide range of benefits including:
- Flexible working options including hybrid work.- Discounts on energy, telcos and solar plans.- Participate in Energise - our reward & recognition program.- Novated leasing and Electric Vehicle subscriptions.
- Benefits may change over time and vary based on role type and location.

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.

We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:

- AGL is a_ Circle Back Initiative employer - we commit to respond to every applicant_._

**Location**:
Docklands VIC 3008

Job Family Group:
Sales

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