Technical Consultant

1 week ago


Melbourne, Victoria, Australia Appetency Recruitment Services Full time

Technical Consultant:

  • Job ID:

2fc7cf91:

  • Job Category:

information-technology:

  • Location:

st-kilda-:

  • Job's Advertised Area:
  • St Kilda
  • Salary on offer:


To be discussed

  • Senior most technical consultant / engineer in the organisation:
-
Implement projects and act as the Solutions/Pre-sales consultant for the client:


  • Environment that provides opportunity to uplift your cloud capability
Our client a small but established Managed Service Provider serving small to mid size customers.

Thus, you will be involved with a variety of solutions required by small (5 to 50) and mid size clients.


About the role


You shall e the senior most technical person in the organisation and accountable for handling level 3 escalations, project work, solution design, client consulting and account management.


Role and Responsibilities:

Engineer / Escalations / Projects

  • Assist with projects delivery in a timely manner; Managing projects overview and ensure timely delivery of projects
  • Act as the primary point of escalation for the clients and work with the service delivery manage to either get the issues resolved or resolve the issues in a timely manner
  • Supporting and troubleshooting various Microsoft technologies escalated by other engineers
  • Facetoface IT breakfix support across desktops, laptops, servers, peripherals, VOIP, apps, network and internal systems;
  • Responding to requests promptly through excellent customer service;
  • Working across technologies required by small to medium size businesses such as: Active Directory, Windows 7/10, Office 365, Exchange, Hardware, Azure, Office 365, and peripherals
  • Auditing client sites and recommending solutions that meet customer requirements
Solutions / Pre-sales

  • Identify, consult and lead client discussion to identify their requirements and suggest the right solution for the customer
  • Be the Client's point of contact for escalation of issues and ensure you function as a conduit for clients urgent requirements
  • Ensure client satisfaction from the technical perspective
  • Deliver technical solutions in line with the strategic technical roadmap (onpremise or cloud journey) of the client and in consultation with clients

Experience and Skills Requirements:

  • Excellent communication skills and Ability to build trusted relationship with clients
  • Strong generalist experience with strong hands on experience troubleshooting escalated issues across server, network and cloud infrastructure environments
  • Relevant industry certifications such as MCSA, MCSE, CCNA, ITIL, etc
  • Experience carrying out Office365 migrations and managing and administering Office365, Azure, phone systems (3CX), servers, network etc
  • Ability to conduct IT strategic level and technical level discussions with the clients
  • Atleast a number of years experience acting as the final technical escalation point

What is On Offer:

  • Permanent role with Competitive remuneration and commissions
  • Opportunity to contribute to the client and the organisation
  • Technical hands on role with client engagement responsibilities


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