Business Systems Support Officer

6 months ago

Perth, Australia Austal Full time

**Business System Support Officer**

Due to the Security Clearance required for this role, applicants must be an Australian Citizen and eligible to obtain and maintain a Defence Baseline Security Clearance.

**About the Position**:
The **Business System Support Officer** will be required to provided general administrative and user support to Austal’s various business systems including:

- SharePoint
- Microsoft TEAMS
- Manage Engine (Ticketing system)
- Other general systems and customer services

**Responsibilities**:
Provide user administration support:

- Technical support to end-users, resolving issues promptly, communicating technical concepts effectively with non-technical users.
- Administer and maintain SharePoint sites, libraries, lists, and workflows including managing migrations.
- Conduct training sessions and create documentation to assist users in leveraging SharePoint, Power Apps, and Power Automate effectively.

Systems improvements:

- Collaborate with stakeholders to gather requirements and deliver tailored solutions.

System administration and support:

- Manage user permissions and access control to ensure data integrity and security.
- Provide advice to users to assist in improving their systems experience.

**Experience & Qualification**

**Essential**:

- Australian Citizenship and eligible to obtain and maintain a Defence Baseline Security
- Tertiary qualification in IT, business, quality, change management or other related discipline.
- Proven experience as a SharePoint Administrator or in a similar role.
- Strong understanding of SharePoint architecture, administration, and best practices.
- Demonstrated analytical, and problem-solving skills, and the ability to develop creative and innovative solutions to complex problems.

**Desirable**:

- Experience and/or training in IFS, Manage Engine or other ITIL based ticketing system.
- Experience administering business systems.

**_What's on Offer?_**
- Permanent salaried position based in Henderson, WA
- 9-day fortnight - 80 hours over 2 weeks, RDO every second Friday
- Annual salary review & Profit Share Bonus Program
- Employee Assistance Program
- Retailer discount program + novated lease

**About Austal**

Austal (ASX:ASB) is Australia's global shipbuilder, defence prime contractor and maritime technology partner of choice; designing, constructing, and supporting revolutionary defence and commercial vessels for the world's leading operators. With capabilities including modern shipbuilding facilities located in Australia, the USA, and the Philippines and with service centres located around the world, Austal is well positioned with the skills and expertise, the drive, and the vision; with the best people, infrastructure, and technology to continue delivering the world’s best ships and support.

At Austal we are committed to providing a safe and inclusive work environment for all. We believe that achieving greater diversity will enhance our operations and as such we actively encourage Aboriginal & Torres Strait Islanders, people of all backgrounds, ages, sexual orientation, and those with Disability to apply.

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