Business Systems Support Officer

7 months ago

Perth, Australia Austal Full time

Due to the Security Clearance required for this role, applicants must be an Australian Citizen and eligible to obtain and uphold a Baseline Security Clearance.

***

**About the Role**

The Business System Support Officer will be required to provided general administrative and user support to Austal’s various business systems including:

- IFS (Austal’s ERP)
- Microsoft TEAMS
- SharePoint
- Manage Engine (Workflow)
- Other general systems and customer services

**_ _**

**_Key Objectives & Responsibilities _**

**Provide user administration **support.**
- System access and functionality, troubleshoot issues, suggest service improvements

**Systems improvements**

**System administration and support**
- Provide advice to users to assist in improving their systems experience
- Facilitate and deliver training programs to users with the aim of reducing support calls
- Ensure correct security processes are followed
- Facilitate and deliver training programs to users with the aim of reducing support calls
- Ensure correct security processes are followed

**_ _**

**_Required Skills / Experience / Attributes_**

**Essential**
- Tertiary qualification in IT, business, quality, change management or other related discipline
- Must be an Australian Citizen and eligible to obtain and uphold a Baseline Security Clearance
- Experience supporting users in an ICT environment
- Experience in administering various common business systems
- Hold a Construction safety induction (white card)

**Desirable**
- Experience and/or training in IFS, Manage Engine or other ITIL based ticketing system
- Experience administering business systems

**Why Austal**
- Competitive compensation and benefits package.
- Professional development and training opportunities.
- A supportive and dynamic work environment.
- Opportunities for career advancement within our growing organisation.

***

**What's on Offer?**
- Located in Henderson WA
- Permanent salaried position
- Nine-day fortnight with an RDO every second Friday
- Salary Sacrificing, Novated Leasing, Retailer discount, EAP, Insurance discounts

Our global team is guided by a universal set of values that describe the focus of our efforts. Our goal is for all our decisions and actions to reflect these core values. We believe that putting our values into practice creates the greatest benefits for our shareholders, customers, employees, suppliers, and communities in which we serve.

Excellence - Customer Focus - Integrity - Team Work

At Austal we are committed to providing a safe and inclusive work environment for all. We believe that achieving greater diversity will enhance our operations and as such we actively encourage Aboriginal & Torres Strait Islanders, people of all backgrounds, ages, sexual orientation, and those with Disability to apply.

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