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Aps 4 Claims Support Officer

4 months ago

Melbourne, Australia Hudson Australia Full time

**About the role**:

- **Pay rate**: APS4 Level $44p/h + super
- **Contract**:Starting end of August after security checks have come through clear. The contract is until the end of June 2024, however, is highly to extend or transition to non-ongoing depending on performance.
- **Location**: Melbourne CBD close to public transport
- **Hours**: Full time 37.5 hours per week. Flexible working arrangements offered after a few months training.
- **YOU MUST BE AN AUSTRALIAN CITIZEN TO SECURE A ROLE**.

**Duties will include but not limited to**:

- Managing the initial claim start up, gathering info, documents and data
- Undertaking research to support the decision making process
- Working with clients and stakeholders (healthcare providers and medical experts) to supply evidence to support an informed decision making, chasing up documents and referral letters
- The client engagement may last for the duration of the claim cycle and may include but is not limited to; providing updates on the claim investigation, requesting outstanding information and explaining to the client the claim journey.
- You will not be expected to determine claims in the role or deliver outcomes of claims to beneficaries

**Desirable skills and attributes for the role**:

- The ability to demonstrate empathy and patience for individual's circumstances is essential
- Excellent telephone manner and communication skills
- Experience working within the healthcare sector, injury, finance, community services
- The ability to read and interpret medical notes and legislation
- Proven ability to gather information and data as required
- The ability to show patience and listen to clients over the phone
- Demonstrated ability to follow process, policy and legislation
- 2-3 years administration experience preferred
- Resilience, grit, and a proactive attitude are all essential
- Previous Government experience highly regarded
- Proven experience picking up internal software's and sounds knowledge of MS Suite

**Interested? Make sure to apply