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Aps 5 Claims Delegate
4 weeks ago
Salary Range: $88,923 - $92,670 + Attractive Superannuation
The Client Benefits Division (CBD) delivers products and services to give effect to defined DVA policy outcomes. The Division is responsible for case management including registration, assessments, determinations, reconsiderations and reviews, as well as operational support activities such as quality assurance and compliance, performance reporting, and business coordination and improvement, business systems administration.
VEA Compensation and Support (VCS) is a multi-disciplinary branch responsible for the management and assessment of compensation claims and the divisional focus on procedures, planning and delegate learning and development. Our clients are serving and former defence force members, veterans and legatees. Depending on the dates and type of service, eligibility can fall under one or more of the applicable legislations.
**Duties**
- Exercise delegations under the Veterans’ Entitlements Act (1986), the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA) and Military Rehabilitation and Compensation Act 2004 (MRCA) in relation to the provision of compensation services, in accordance with policy and operational guidelines
- Provide advice and guidance to clients and providers in regards to compensation services
- Identify high risk/complex clients and implement strategies to ensure client safety, which may include referral to appropriate management areas within the Department or establishing case conferences with internal mental health professionals and team management
- Liaise with internal DVA stakeholders to progress cases, provide supporting information or access additional services in the Department
- Monitor and manage external provider progress
- Participate in representational work, this may include providing presentations to transitioning Australian Defence Force members or relevant provider groups
- Contribute to the development of a cohesive and supportive Team environment.
**Eligibility**
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
**Notes**
Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to18 months.
A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.
DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.
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