-operations Analyst

1 week ago

Melbourne, Australia Viva Energy Australia Full time

**Company Description**:
**Do amazing work**

A career with Viva Energy is more than just a job. It’s a chance to join a group of people dedicated to supporting Australia’s evolving energy and convenience needs. We’re a leading retail, industrial and energy business, and we’ve been helping Australians reach their destination for more than 120 years.

Our plans for the future support Australia’s energy transition to sustainable, lower carbon energy solutions. And our recent acquisitions of Coles Express and OTR, we provide Australians with outstanding convenience.

At the heart of our plans is people power. People who want to grow and evolve with us. People with new perspectives, energy and passion to drive Viva Energy and their careers forward.

**About Viva Energy**

Join a team that values diversity. Viva Energy is a great place to be yourself. We believe in our people, trust in their positive intentions, and empower everyone to amplify their voice across the business. We value inclusion because that’s how we get the best outcomes.

Awarded the WGEA Employer of Choice for Gender Equality for the past five years highlights that we are driven by our people and continuing our focus on making Viva Energy reflect the ever-changing face of Australia.

We have a great opportunity for an **Operations Analyst** to join our Customer Solutions Team._ _

This is a key role focusing on the internal processes, tools and systems that enable our customers and other stakeholders to interact with us effortlessly.

**Responsibilities & Requirements**
- Work closely with your relevant Sales Team to understand how their strategy/activity links to our focus on increasing customer satisfaction.
- Analyse customer feedback and participate in customer site visits to understand their frustrations and pain points and use this information as a means to identify opportunities for improvement.
- Review all relevant customer feedback and ensure any negative feedback followed through to resolution.
- Regularly analyse Customer Satisfaction Index (CSI) results for your line of business and report on findings to sales.
- Ensure that any anecdotal feedback received is recorded in the appropriate system.
- Gain an in depth knowledge of the customer segments, customer behaviours and interactions with sales teams and Viva to identify opportunities for improvement and to become a fully trusted business advisor.
- Work closely with the Business/Systems Analysts to ensure that the data required for you to make decisions is received accurately and in a timely fashion.
- Increase sales team productivity by reducing the amount of time spent on administrative tasks, by optimizing or automating the identified activities.
- Communicate any changes to projects quickly to mitigate any rework or risks.

Assist in increasing the Customer Solutions Team brand by communicating well, helping others and sharing good news stories with the business

**Qualifications**:

- ** MS Office**:PowerPoint, Excel, Word Advanced
- Sharepoint: Intermediate
- ** JDE**:Advanced
- ** Power BI**: Intermediate
**Other Systems/Tools**:

- Confluence / Jira /Survey Monkey
- Customer Obsessed
- Extremely accurate, attention to detail
- Excellent knowledge of the End to End (E2E) Order to Cash (OtC) process
- Very good written and verbal communications
- Excellent time-management skills
- Strong self-management skills including the ability to work autonomously and prioritise own workload and deliverables
- Ability to influence through others and collaborate across the organization

**Additional Information**:
We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.

At Viva Energy Australia, we believe flexibility is the new normal. We are open to flexibility options including hybrid, part-time, job-share and flexibility in start and finish times. We are happy to explore what this could look like for you during the recruitment process.

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