Patient Administration Manager

7 months ago

Melbourne, Australia Western Health Full time

Location: Melbourne | Western Metropolitan

Job type: Full time

Organisation: Western Health

**Salary**: Salary not specified

Occupation: Medical and Nursing

Reference: 50938

The Patient Administration Manager is responsible for the effective management of the Patient Administration team which consists of the following functions:

- Scheduling (both outpatients and surgery)
- Appointment Types, Templates, Resources
- Registration (both outpatients and emergency)
- Conversations, worklist, work items
- Patient Portal
- Correspondence Module
- Statutory reports (VINAH, VPDC, VEMD, ANZICS, ANZNN, BDM, MCH and others)

Working closely with the Digital Health Operations team and key stakeholders within Western Health, the Patient Administration Manager and the Patient Administration Team will be responsible for all Patient Administration related incident and problem resolution, evaluation and completion of change requests, completion of training for patient administration staff as required and testing and release of new patient administration functionality. This role will also work close with the patient administration staff to ensure key changes and improvements are communicated via the Digital Health communication channels and continue to expand the current superuser population within the patient administration area.

This is a permanent ongoing position.

**About Us**

Our workforce of over 11,000 employees are driven by our values of ‘Compassion, Accountability, Respect, Excellence and Safety’ (CARES). We value our people and provide them the opportunity to grow and develop. Our teams are friendly and supportive, ensuring we deliver a safe, person-centred and connected patient experience.

Western Health is in a period of rapid growth. Our services comprise of four acute public hospitals: Footscray Hospital, Sunshine Hospital (including Joan Kirner Women's and Children's), Williamstown Hospital and Bacchus Marsh & Melton Hospital. We also operate Sunbury Day Hospital, Hazeldean, Grant Lodge Residential Aged Care, as well as community health centres in Melton, Caroline Springs and Bacchus Marsh and a range of community-based services. We care for a diverse community of more than 1 million people with complex care needs ranging from Neonates to Geriatrics.

Our employees enjoy a wide range of benefits such as:

- Professional development support
- Career advancement opportunities
- Salary packaging including novated vehicle leasing
- Work-life balance

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

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