Team Manager

4 weeks ago

Sydney, Australia Commonwealth Bank Full time

Do the work that matters

As a Merchant Payments Team Leader, you will uncover insights for the Bank to help merchants grow and fulfil requests in relation to merchant products and refer complex enquiries to other specialists in the Bank.

See yourself in our team

As a Team Manager in the Merchant Payments team you will:

- Be responsible for developing a team culture that demands the highest standards of excellence and continually promotes simplicity.
- Successful delivery of quality service to customers and business partners (internal & external)
- Coach your team to ensure they are able to meet and exceed their performance targets
- Continual review and improve business practices and processes
- Day to day responsibility for meeting business objectives across a range of Key Performance Indicators
- Work with your Contact Centre Manager, Executive Manager, peers and people to lead a contact centre focussed on providing exceptional customer service, increasing first point resolution and reducing contact volumes through driving self-service initiatives

We’re interested in hearing from people with:

- Experience in customer experience management / front line experience would be highly regarded
- Ability to think analytically to develop insights and make decisions
- Strong commercial acumen and numeracy skills, balanced by a desire to achieve optimal customer outcomes
- Proven ability to build and leverage strong stakeholder relationships
- Effective communicator both internally and externally
- Ability to lead change and deliver business results.
- Strong organizational skills, with a demonstrated ability to achieve deadlines and priorities effectively.
- Possess high levels of motivation, drive and strong success orientation
- Experience within banking or financial services is preferred, but not essential

This is an outstanding opportunity to continue to build your brand and your career in a growing and successful business.-Sidekick
-We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 08/01/2023

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