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Client/account Manager

1 month ago

Sydney, Australia Universal Business Team Full time

The Company
Incra are a dynamic Australian owned business that provides comprehensive Accounting and Financial Services to a range of valued clients, supporting their payroll, bookkeeping and tax returns to in-depth financial analysis, forecasting and strategic planning. Excellent customer service and quality advice are at the heart of their business and everything they do. They are looking to add a capable Accounts Officer to their high performing team.
The Role
This senior role is responsible for the management of client relationships & reviewing work. This position requires regular client contact, as part of managing client groups. This will involve solving complex client queries from time to time. You will be focusing on delegating elements of the work to others in the team and supporting as required and reviewing the work of the team completing quality control.
We are looking for someone who has a real warmth in how they communicate, who is engaging, proactive and who loves to help people. Additionally, someone who can bring some real structure to the business, and who thrives on continuous improvement and creating robust processes.
This is a fantastic opportunity for someone who can take full ownership of the tasks in their responsibility, can work autonomously, and become a strong part of their team.

**Key responsibilities will include**:

- Take responsibility for client groups autonomously
- Focus on completing jobs and responding to queries within agreed timeframes
- Supporting the Accountants and advisors with admin-based accounting duties
- Provide excellent customer service to internal and external stakeholders
- Administrative backup & coordination with advisory projects within the business

**What we are looking for**:

- Someone who thrives on providing clients and staff with a first-rate experience
- Accounts experience and knowledge of Xero Accounting system would be advantageous but not essential
- Strong computer literacy, including experience Microsoft Office Suite
- Faultless attention to detail and excellent written and verbal communication skills
- A background in finance and previous experience working a finace related role and in partnership with customers

What is in it for you?
- Great salary
- Strong family values-based company
- A role with long-term growth and development
- Flexable full time hours and choose to be based from their Penrith office