Sales Support Administrator

7 months ago

Melbourne, Australia Milestone Systems, Inc. Full time

We are seeking a Sales Support Administrator for Milestone Systems in Melbourne, Australia, and an ambitious individual for the sales support team.

Your primary tasks will be assisting in South Pacific's daily order handling and sales-related tasks. This includes direct contact with partners and close cooperation with the South Pacific sales team; you may be assigned to help the other region occasionally. Your secondary task would be assisting the team in South Pacific and APAC HR on administrative tasks for the South Pacific office.

You will be based in Melbourne, Australia, where you will communicate with our prioritized channel partners, assisting in office admin and coordinating events.

As a Milestone Employee, YOU are the key to our success. Join our dynamic international team and be a part of our rapidly growing, successful Business.

Your Responsibilities:

- Handles orders submitted by distributors and sales team.
- Follow up on inquiries regarding orders and products with the distributors and sales team.
- Follow up on invoice inquiries with the distributors, sales, and finance teams.
- Work closely with the Sales Support team in the APAC region.
- Handles channel partner updates, such as change in address, key contact details, etc.
- Ensure client's information are up-to-date and accurate in the Salesforce system.
- Guide partners on how to access to Milestone online tools & systems.
- Assist partners in accessing their purchased products online.
- Other additional duties:

- Responsible for all office admin duties.
- Support any events and initiatives organized by the company.
- Support onboarding and off-boarding logistics for local employees.
- Adhoc work requirements.

Professional qualifications:

- Diploma or degree preferable in Business or equivalent education.
- Experienced in Sales Support and Office Admin
- Proactive and goal-oriented.
- Able to work longer hours, especially during month end or when the need arises.
- Good Numeracy skills would be a great advantage.
- Expert in MS Office.
- Prior knowledge of Salesforce and Navision would be an extra advantage.
- Ability to articulate and write fluently in English.
- The ability to communicate in any other language is an advantage.

Personal skills:

- Excellent customer service skills.
- Excellent oral and written communication skills.
- Flexibility, open-minded and positive.
- Organized, detailed, and process-oriented.
- Results-oriented.
- Ability to multi-task in a fast-paced environment.
- Must be independent and a team player as well.

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