Account Manager

3 months ago

Brisbane, Australia MiQ Digital Full time

**Location**: Brisbane

**What you’ll do**

We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As an Account Manager in our Account Services team you will be responsible for retaining and growing our key accounts via strategic partnerships, underpinned by successful campaigns and best in class service. You will also act as a mentor to junior members of the Account Services team to ensure the department is always developing and fostering the next generation of Account Managers.

**Client Management**
- Develop client specific strategy alongside stakeholders from Sales, Solutions, Trading, DnA and Marketing teams.
- Execute strategy either independently or collaboratively (with support from AM Lead).
- Confidently pivot focus and priorities based on new information whilst steering towards the end goal.
- Protect and grow MiQ’s key accounts via upsell/cross sell.
- Actively listen to stakeholders and clients to understand their needs, and identify opportunities and solutions that cater to those needs.
- Flex to the needs of each client without compromising MiQ in the process and resolve any issues swiftly and without fallout.
- Maintain regular communication with all accounts including scheduling, hosting and supporting on face-to-face meetings, entertainment & business reviews.
- Maintain strong knowledge of industry trends and the impact of these on MiQ and our clients.

**Operations & Innovation**
- Protect and grow MiQ’s accounts via upsell/cross sell
- Ensure SLAs are met and campaign operations are seamless
- Resolve client issues quickly and without fallout
- Maintain regular communication with all accounts across patch including scheduling and hosting face-to-face meetings, entertainment & business reviews
- View problems in new ways, consistently suggest novel approaches for all types of challenges.
- Proactively seek to pilot, validate, and improve new ideas or methods.
- Is motivated by learning opportunities and asks questions.
- Collaborate with Sales, Trading, Solutions & Analysis to drive performance for respective accounts.

**Insight Delivery**
- Proactively connect multiple data points to deliver insight driven solutions for clients.
- Recognise patterns and points of differentiation to deliver robust and actionable insights.
- Offer constructive feedback and present proactive recommendations throughout campaigns.

**Influencing**
- Deliver ideas and concepts to external stakeholders with authority, to persuade and influence decisions.
- Acts as a ”trusted advisor” to internal and external stakeholders; sought out as a sounding board.
- Honestly and proactively challenges internal/external stakeholders’ ideas respectfully.
- Continually works to expand networks by building relationships internally and across the industry.

**What you’ll bring**
- ~3+ years of industry experience at an advertising/media agency (or similar)
- Working in a team environment
- Client facing experience in programmatic advertising (Client Services/ Sales Support/Ad-Ops background)
- High attention to detail
- Reliable
- Extremely organised
- Proactive
- Motivated by learning opportunities and asks questions
- Excellent communication skills
- Alignment with MiQ's core values/culture
- A can-do attitude, with a dream to grow alongside us.

We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ.

**What’s in it for you**
MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work.

**Values**:
Our values are so much more than statements**. **They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.
- **We do what we love**:

- Passion
- **We figure it out**:

- Determination
- **We anticipate the unexpected **-** **Agility
- **We hold each other accountable**:

- Unity
- **We dare to be unconventional **-** **Courage

**Benefits**:
Every region and office has specific perks and benefits, but every person joining MiQ can expect:

- A hybrid work environment
- New hire orientation with job specific onboarding and training
- Domestic and global mobility o

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