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Account Manager

5 months ago

Brisbane, Australia MiQ Digital Full time

**Role**:Account Manager
**Reports to**: Account Manager Lead, Account Services
**Location**: ANZ

**THE OPPORTUNITY**
We’re MiQ, a programmatic media partner for marketers and agencies. We’re experts in data science, analytics and programmatic trading, and we’re always ready to react and solve challenges quickly, to make sure our clients are always spending their media investments on the right things in the right places. Our business keeps growing and we keep getting better because we keep hiring smart new people. People who can challenge conventions and shake things up. People who want to connect with people all over the world to make great things happen. People
who are as excited by the opportunities of programmatic marketing as us. As an Account Manager you will be in the unique position to work closely with individuals from other departments including Sales, Trading, Analysis, Marketing and Product, to foster innovation and support the revenue ambitions of our ANZ business. You will be responsible for retaining and growing our key accounts via strategic partnerships, underpinned by successful campaigns and best in class service. You will also act as a mentor to junior members of the Account Services team to ensure the department is always developing and fostering the next generation of Account Managers.

**JOB RESPONSIBILITIES**
Your main responsibilities will include:
**_ Client Management_**
- Develop client specific strategy alongside stakeholders from Sales, Solutions, Trading, DnA and Marketing teams.
- Execute strategy either independently or collaboratively (with support from AM Lead).
- Confidently pivot focus and priorities based on new information whilst steering towards the end goal.
- Protect and grow MiQ’s key accounts via upsell/cross sell.
- Actively listen to stakeholders and clients to understand their needs, and identify opportunities and solutions that cater to those needs.
- Flex to the needs of each client without compromising MiQ in the process and resolve any issues swiftly and without fallout.
- Maintain regular communication with all key accounts including scheduling, hosting and supporting on face-to-face meetings, entertainment & business reviews.
- Maintain strong knowledge of industry trends and the impact of these on MiQ and our clients.

**_Operations & Innovation_**
- Consistently maintain Account Playbooks across all key accounts
- View problems in new ways, consistently suggest novel approaches for all types of challenges.
- Proactively seek to pilot, validate, and improve new ideas or methods.
- Is motivated by learning opportunities and asks questions.
- Collaborate with Sales, Trading, Solutions & Analysis to drive performance for respective accounts.

**_Insight delivery_**
- Proactively connect multiple data points to deliver insight driven solutions for clients.
- Recognise patterns and points of differentiation to deliver robust and actionable insights.
- Offer constructive feedback and present proactive recommendations throughout campaigns.

**_Influencing_**
- Deliver ideas and concepts to external stakeholders with authority, to persuade and influence decisions.
- Acts as a ”trusted advisor” to internal and external stakeholders; sought out as a sounding board.
- Honestly and proactively challenges internal/external stakeholders’ ideas respectfully.
- Continually works to expand network by building relationships internally and across the industry.

**REQUIRED EXPERIENCE**
- 2+ years in an advertising/media agency (or similar)
- Working in a team environment
- Client facing experience in programmatic advertising (Client Services/ Sales Support/Ad-Ops background)

**REQUIRED SKILLS**
- High attention to detail
- Reliable
- Extremely organised
- Proactive
- Willing to learn
- Excellent communication skills
- Alignment with MiQ's core values/culture
- A ‘can do' attitude that fosters energy, drive and enthusiasm within the business
- A desire to grow your career as the company scales

**BENEFITS**
- 25 days holiday + public holidays
- Private health cover for you and your family
- Flexible working policy
- 2 extra paid days of Inclusion & Diversity leave per year
- Continuous education and training
- Global Mobility policy
- Referral bonus scheme
- A caring, casual work environment

**WHAT WE VALUE IN OUR PEOPLE**
**Passion **- We love and live what we do
**Determination**:

- We always find a way to figure it out
**Unity **- We hold each other accountable. We win and lose as a team
**Agility **- We anticipate the unexpected, embrace and adapt to change
**Courage **- We dare to think unconventionally
At MiQ, we don’t just accept the differences of our people, it is what builds us as a community. MiQ is very proud to be an equal opportunity workplace.