Manager Clinical Triage

5 months ago

Burwood East, Australia Ambulance Victoria Full time

At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient and it sits at the heart of everything we do. No matter support role you play in delivering our critical services to the Victorian public, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life.
Ambulance Victoria (AV) has an exciting opening for a Manager, Clinical Triage, to lead a dedicated and progressive team with a focus on leading clinical excellence and innovation in our secondary triage service. This is a full-time 12 month fixed term opportunity to join the Operational Communications division which is responsible for coordinating and optimising state-wide emergency and non-emergency ambulance response, as well as the provision of patient care through Australia's largest secondary triage service.
About the role
If you take pride in being someone who makes a difference, then this role is for you. Reporting to the Director, Operational Triage Services, and working closely with the Manager, Triage Operations, this position is accountable for the leadership of staff and achievement of clinical performance outcomes within Secondary Triage.
With a key focus on leading clinical standards and the development and implementation of clinical and educational programs. Your responsibilities will include, but are not limited to:

- Leading innovation and continuous review of clinical triage systems, processes and structures including education, training, and coaching
- Providing day to day operational leadership and resourcing to meet demand, with a focus on clinical performance outcomes and leading strategies to achieve optimum clinical results.
- Provide leadership support for the Patient Management function to achieve Best Care responses for frequent and complex callers.
- Advising on and recommending strategies, improvements, and best practice in areas of service delivery, systems, performance, and clinical standards
- Identifying, developing, and implementing mitigation strategies for risks related to clinical assessment, patient safety and patient experience
- Provision of strong and effective leadership, coaching and mentoring to the clinical triage leadership team and personnel by fostering a performance based, collaborative culture with a commitment to world class clinical standards
- Regularly monitor and assess the performance of direct reports to provide constructive feedback, highlighting development needs
- Understand, observe and adhere to all safe working procedures and maintain safe work practices

About you
Suited to a highly driven and motivated individual who is passionate about improving service delivery and the successful applicant will possess:

- Highly developed and contemporary clinical knowledge and skills
- High level understanding of Secondary Triage practices and the whole of health system approach to the development and supplementation of health pathways
- Current AHPRA Paramedic or Division 1 Nurse registration
- Demonstrated previous experience in systems improvement
- Extensive experience in leadership, management and supervision of clinically complex multi-disciplinary teams, and an ability to provide clinically appropriate guidance while ensuring staff welfare and wellbeing support
- The ability to work effectively with individuals of diverse cultures, interpersonal styles, abilities, motivation or backgrounds; to make the most effective use of capabilities, insights and ideas of all individuals
- Strong verbal and written communication skills to enable ideas and opinions to be expressed clearly and effectively, to enable effective interaction with staff at all levels within the organization including external stakeholders and members of the public, and the preparation of accurate and well-presented documents and reports
- Required to be available outside of ordinary working hours and frequently provide advice, support or intervene and manage emergency or time critical incidents or issues to the level of their authority (CAA2)

Working at AV
As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you're ready to play an integral role and deliver results that help make a real difference, we want to hear from you
The salary for this position is in alignment the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement (AVMA EA 2021-Schedule B) plus super.
How to apply
- Cover letter

  • General Practice Clinical Nurse

    2 weeks ago

    Ringwood East, Victoria, Australia Healthcarelink Support Full time

    We are seeking a skilled Registered Nurse to join our dedicated team at Healthcarelink Support. The successful candidate will be responsible for delivering high-quality clinical nursing services to our patients and doctors, including chronic disease management, triage, vaccinations, wound care, and health assessments.About the Role:Deliver quality clinical...

  • Clinic Manager

    5 months ago

    Burwood, Australia Sheryne Skin Full time

    **Job Description**: **Responsibilities**: - Manage and supervise clinic staff, including scheduling, training, and development. - Ensure high standards of client care and service are consistently maintained. - Oversee clinic operations to ensure efficiency and compliance with regulations. - Manage client relationships, address concerns, and ensure client...

  • Clinic Manager

    6 months ago

    Burwood, Australia LCA BURWOOD Full time

    Ready to help others feel their version of WOW? Laser Clinics has been in the confidence business since 2008, offering transformative beauty solutions that reignite clients’ inner confidence. Our team combines market-leading expertise and technology to provide medically backed treatments and tailor-made solutions. Our purpose is clear: we help more people...

  • Clinical Nurse Consultant

    3 weeks ago

    Burwood East, Victoria, Australia Eastern Health Full time

    Job Opportunity: Chronic Disease Clinical Nurse ConsultantAbout the Role:Eastern Health is seeking an experienced Clinical Nurse Consultant to join our team in the management of chronic diseases. The successful candidate will provide high-quality care coordination across the hospital and community continuum, ensuring seamless transitions and effective...

  • Physiotherapy Student Clinical Educator

    2 months ago

    Burwood East, Australia Eastern Health Full time

    **Title**:Physiotherapy Student Clinical Educator **Location**:Burwood East, VIC, AU, 3151**Job Posting Date**:16 Sep 2024Do you work for Eastern Health currently? If so, please log in to Eastern Health Careers Employee Login using your network login details to see the full range of jobs available to you **Physiotherapy Student Clinical Educator** -...

  • Clinical Palliative Care Lead

    3 days ago

    Malvern East, Victoria, Australia Cabrini Health Limited Full time

    Cabrini Health Limited, a Catholic, private, for-purpose health service, is seeking an experienced Registered Nurse to lead our specialist palliative care inpatient unit in Melbourne.The Associate Nurse Unit Manager will be responsible for coordinating shifts and planning patient activities, ensuring seamless operations. You will also share your knowledge...

  • Clinical Care Coordinator

    1 month ago

    Burwood, Victoria, Australia Royal Freemasons Ltd Full time

    Job Title: Clinical Care CoordinatorWe are seeking an experienced and motivated Clinical Care Coordinator to join our team at Elizabeth Garden's Residential Aged Care Facility in Burwood.Key Responsibilities:Provide clinical leadership and work collaboratively with the Facility Manager and the care team to oversee and guide effective resident-focused...

  • Clinical Care Coordinator

    3 months ago

    Burwood, Australia Royal Freemasons Full time

    Superannuation + Salary packaging Part Time - 1500 - 2215 Join a progressive & supportive team Want to be the one to make a positive impact in the lives of older people every day. Then Royal Freemasons is for you! Experience the rewards of making a difference in older people’s lives by showing compassion and care. The opportunity The Royal...

  • Clinical Care Coordinator

    3 months ago

    Burwood, Australia Royal Freemasons Ltd Full time

    Burwood, VICSuperannuation + Salary packagingPart Time - 1500 - 2215 Join a progressive & supportive teamWant to be the one to make a positive impact in the lives of older people every day. Then Royal Freemasons is for you! Experience the rewards of making a difference in older people’s lives by showing compassion and care.The opportunityThe Royal...

  • Aged Care Clinical Lead

    1 week ago

    Burwood, Victoria, Australia Royal Freemasons Ltd Full time

    Royal Freemasons Ltd is an established and highly regarded Not-for-Profit provider of Aged Care Services across the Residential, Home Care and Retirement Living sectors. We offer a comprehensive employee benefits scheme and salary packaging options.Job Description:This role involves providing clinical support and advice to the Residential Aged Care Team. The...

  • Clinical Care Coordinator Specialist

    2 weeks ago

    Burwood, Victoria, Australia Royal Freemasons Ltd Full time

    Estimated annual salary: AU$85,000 - AU$110,000About the RoleWe are seeking an experienced Clinical Care Coordinator to join our team at Elizabeth Garden's Residential Aged Care Facility in Burwood.This is a key leadership position that will oversee and guide effective resident-focused clinical outcomes. The successful candidate will work collaboratively...

  • Aged Care Clinical Leadership Position

    7 days ago

    Burwood, Victoria, Australia Royal Freemasons Full time

    About the RoleWe are seeking an experienced and motivated Clinical Care Coordinator to join our team at Elizabeth Garden's Residential Aged Care Facility in Burwood.Job SummaryThe successful candidate will provide clinical leadership and work collaboratively with the Facility Manager and the care team, residents, and families to oversee and guide effective...

  • Clinical Team Leader

    7 days ago

    Burwood, Victoria, Australia Royal Freemasons Full time

    We are seeking an experienced and motivated Clinical Team Leader to join our team at Elizabeth Gardens Residential Aged Care Facility.The role of the Clinical Team Leader is to provide person-centered care to residents, ensuring a safe environment within the facility and applying clinical skills to improve their quality of life through activities.Key...

  • Contact Centre Representative

    2 months ago

    Burwood East, Australia RSPCA Victoria Full time

    Be the first voice for those in need as a Contact Centre Representative at RSPCA Victoria! We need someone with strong communication skills and a passion for animal welfare to receive and triage animal cruelty complaints in either a **casual or part tim**e** capacity. **The Role** As a Contact Centre Representative, you'll play a vital role in protecting...

  • Business Manager

    7 months ago

    Burwood East, Australia RSPCA Victoria Full time

    **_Join us in shaping the future of RSPCA Victoria Clinics!_** We're seeking an experienced Business Manager to play a pivotal role in driving excellence and growth at our Burwood East Clinic. Collaborate closely with our Chief Veterinarian and key stakeholders to optimiSe operations, improve patient care, and enhance client experiences across private and...

  • Aged Care Team Leader

    2 weeks ago

    Burwood, Victoria, Australia Royal Freemasons Full time

    About the RoleWe are seeking an experienced and motivated Registered Nurse to join our team at Elizabeth Gardens Residential Aged Care Facility as a Team Leader. This is an exciting opportunity for a dedicated professional to provide person-centered care to residents, ensuring a safe environment within the facility.Key ResponsibilitiesProvide clinical...

  • Clinical Care Coordinator

    1 month ago

    Burwood, Victoria, Australia Royal Freemasons Full time

    Job Title: Clinical Care CoordinatorWe are seeking an experienced and motivated Clinical Care Coordinator to join our team at Elizabeth Garden's Residential Aged Care Facility in Burwood.Key Responsibilities:Provide clinical leadership and work collaboratively with the Facility Manager and the care team to oversee and guide effective resident-focused...

  • Business Manager

    2 weeks ago

    Burwood East, Australia RSPCA Victoria Full time

    Join one of Victoria's most recognised Animal Welfare Organisation - Are you business minded with great people skills? - Full time Permanent position based in Burwood East **_Join us in shaping the future of RSPCA Victoria Clinics!_** We're seeking an experienced Business Manager to play a pivotal role in driving excellence and growth at our Burwood East...

  • Clinical Governance Manager

    4 weeks ago

    East Melbourne, Australia Epworth Healthcare Full time

    Reporting into the Director of Clinical & Maternity Services and working closely with the Freemasons Executive and senior leadership teams, the Clinical Governance Manager is responsible for monitoring the risk profile of the hospital, driving, and ensuring preparation for accreditation(s) and compliance with the National Standards. This leadership role also...

  • Contact Performance Specialist

    5 months ago

    Burwood East, Australia Ambulance Victoria Full time

    At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our...