Business Manager

3 weeks ago

Burwood East, Australia RSPCA Victoria Full time

**_Join us in shaping the future of RSPCA Victoria Clinics_**

We're seeking an experienced Business Manager to play a pivotal role in driving excellence and growth at our Burwood East Clinic. Collaborate closely with our Chief Veterinarian and key stakeholders to optimiSe operations, improve patient care, and enhance client experiences across private and shelter clinics.

Key responsibilities include cost control, budget forecasting, performance reporting, continuous improvement, customer engagement, and strategic decision-making.

**What we are looking for from you**
- An exceptional operator with strong business acumen and a hands-on approach to get the job done.
- Ensure hospital cost controls are maintained for both private and shelter patients, with particular attention to wages and COGS and consumables.
- Assist in formulating forecast budget for all vet hospitals and adjusting operational forecast based on clinic performance.
- Excellent communication skills.
- A passion for delivering exceptional service RSPCA Victoria’s vision of providing excellence in veterinary care and procedures to patients from all socio-economic backgrounds.
- Ability and desire to coach less experienced staff.
- Ability to operate as a team player, generate enthusiasm in the team and build effective relationships with both internal and external stakeholders;
- Resilience and a strong collaborative drive.
- A desire to work with the community to improve animal welfare outcomes.
- Identify and analyse problems as they arise and develop innovative solutions within discrete parameters.

**Qualifications and other requirements**
- Qualifications as a veterinarian or a veterinary nurse with previous experience as a Business Manager in Veterinary Clinics
- MBA highly desirable, but not essential
- Shelter experience highly desirable.

**How to apply**
- RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy _here_

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