Disability Services Manager

7 months ago

Ballarat, Australia Nextt Group Full time

Manage a wonderful portfolio of Supported Independent Living.
- Flexible work environment with opportunity to work in the field and home.
- Join a highly recognized and forward thinking NDIS provider..

An exciting opportunity awaits an experienced leader in disability to join our Client Experience team in Ballarat, with experience leading portfolios within the NDIS. Our Office is centrally based in Ballarat, with regular travel across the region.

The Disability Services Manager, also known as the Client Experience Manager, plays a crucial role in the Client Experience Team. As a key member of the team, the role focuses on leading and developing a team of high-performing Support Workers whilst providing an excellent end-to-end client experience at Nextt.

**Nextt**

We are passionate about delivering person-centred care. As a leading NDIS provider throughout QLD, NSW, VIC, and SA, we believe everyone deserves to get more out of life and are passionate about understanding our customers and supporting them to achieve their goals. We act with integrity, aim to provide the best service, listen to maximize outcomes, and always strive to continuously improve.

One of the many benefits to working at Nextt is the level of internal support available, with specialists in areas such as behavioral and clinical quality, workforce planning and scheduling.You'll have the capacity and flexibility to provide support to your team, participants and circles of support.

**About You**

Your portfolio consists of several SIL participants providing support to both male and females. You'll work with your participant and their circles of supports to ensure they are meeting their NDIS goals and continuing to feel engaged within their community and home. With this in mind, we ask that:

- You are a competent leader with exceptional people management skills, a service-oriented mindset, and a results-driven approach to solving problems.
- You have a track record of achieving success for clients.
- Have the ability to collaborate effectively with others
- Possess experience in the disability sector. Experience in Supported Independent Living and the NDIS is preferred, but not essential.
- You are skilled at navigating various systems and proficient in adhering to established protocols.

**What will we offer you?**
- Working in this position can be very fulfilling, as you'll see firsthand the positive impact you have on people's lives every day.
- You'll also have access to a range of training programs, networking opportunities, and upskilling initiatives that can help you grow in your career and develop your skills.
- Our team is known for being supportive and positive, and you'll have the option to work in a hybrid format that offers flexibility. And of course, we offer competitive compensation.

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