Service Delivery Manager

2 weeks ago

Perth, Australia SIRVA Full time

Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.

By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it

Sirva is now seeking expressions of interest from industry professionals interested in a Service Delivery Manager for our Global Mobility teams. This role can be fulfilled in Perth (Welshpool), Melbourne (Dandenong) or Brisbane (Richlands). We offer work from home flexibility as a company benefit.

Why work for Sirva?

Being an international brand with a cross regional structure your career opportunities could be endless You can make colleagues, connections, and friendships the world over with Sirva.

Diversity and inclusion is part of our service and therefore is part of our DNA. At Sirva our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself to our identify.

Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work From Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.

**About the role**:
Reporting to the Director, Relocation Services, the Service Delivery Manager is primarily responsible for fulfilling the following key areas of responsibility:

- People Leadership: Lead, motivate and develop a team of Global Mobility Coordinators to successfully deliver a consistent, highly efficient and client focused service, and foster a culture of customer focus, client first, best practice, success and development.
- Service Delivery: Oversee the service delivery of the team to ensure that their work is performed in accordance with the corporate client’s policies, contractual obligations and quality expectations. Work with the business to ensure processes for the team are of a high standard to affect quality service delivery to all relocates.
- Assignment Coordination: Manage the apropriate allocation of domestic and international relocation initiations to the Global Mobility team, with appreciation for all services Sirva offers to its clients to ensure exemplary service.
- Finance/Administration: Ensure operating systems are kept updated for projected revenue, timely and accurate completion of financial processes, KPI and Service Evaluation data related to the Mobility team.

**Skills**:

- Previous experience in the Global Mobility solutions industry with proven understanding of all services Sirva provide their clients
- Strong people leadership skills with experience managing, motivating and developing a team
- Keen eye for operating efficiency opportunities
- Exceptional customer service focus and experience successfully servicing a portfolio of corporate and VIP clients
- Professional written and verbal communications, negotiating and influencing skills
- Ability to build and maintain successful internal and external relationships
- Naturally demonstrate the Sirva core values & behaviours

Next steps

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.

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