Service Delivery Manager
1 week ago
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.
About the Role (Your Why)As Service Delivery Manager you'll be responsible for ensuring customer satisfaction is high by providing quality services delivered to customers in accordance with contracts.
You'll provide a single point of contact for customers in relation to the provision of contracted services and are responsible for aligning the customers' requirements and expectations with Datacom's service levels.
You'll be accountable for governance across all areas of a service(s) including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.
You will be guided by the Senior Service Delivery Manager on daily tasks and governance activities. This role also holds Datacom to account for quality and customer experience.To be eligible for this role, due to customer requirements, you must be an Australian Citizen and be able to obtain an AGSVA Baseline clearance.
Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. This position will be based out of our Perth office.We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance.
There may be a need to work on site depending on customer location.What You'll Do
- Detailed understanding of service management methodologies, processes and industry standards including the ITIL framework
- A curiosity for understanding of customers' business strategy and alignment to service value
- Sound understanding of technical concepts and frameworks
- Broad and deep understanding of technical infrastructure projects and related technology dependencies
- Demonstrated experience of contract, commercial and financial concepts
We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.
- A passion for delivering great service to customers
- Excellent customer relationship building and management skills with strong influencing and persuasive ability
- Manage towards positive solutions by having an ability to bring people and teams together to find outcomesbased solutions
- Proven negotiating and commercial contract skills with the aptitude to ensure win/win situations for all parties through strong business acumen
- Pragmatic approach to problem solving with the ability to work on complex issues through analysis of situations, variables, or data
- Establishes and assures adherence to budgets, schedules, work plans, and performance requirements
- Ability to network and develop productive relationships with customers, stakeholders, and suppliers. Ability to work in large, collaborative teams to achieve organisational goals
- Strong consultative and planning skills. Ability to escalate with a solution focus
- Strong financial management skills
- Natural leadership with the ability to frequently interact with a variety of stakeholders and team members
- Minimum 5 years' experience in a Service Delivery Manager role managing contracts for the delivery of IT services with a history of high customer satisfaction, contract conformance and delivering business value.
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services.
We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size.
It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few.
You'll have the opportunity to learn, develop your career, connect and bring your true self to work.You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
-
Service Delivery Manager
1 week ago
Perth, Western Australia Hamilton Barnes Associates Full timeRole Ready to lead a network service transformation project in the resources sector?You'll have the opportunity to join a leading player in the resources sector as a Service Delivery Manager, overseeing a major network service transformation project.They are focused on enhancing their network services and operational efficiency, and they need a talented and...
-
Service Delivery Manager
1 week ago
Perth, Western Australia IBM Full timeIntroductionAt IBM, our Project Managers excel by leading and coordinating a project team's overall performance, scope, cost, and deliverables. Our clients rely on timely and efficient status reports, and as Project Manager, you will drive the charge with project direction, metric definition, and performance management. If you are ready to help our clients...
-
Service Delivery Manager
1 week ago
Perth, Western Australia Capgemini Full timeLet's talk about the role and responsibilitiesAs a Service Delivery Manager, you will ensure services are delivered according to our contractual agreements with a range of clients and ensure customer satisfaction through effective management of service delivery. You will respond to client escalations, issues, and requests and manage effective delivery of...
-
Service Delivery Manager
1 week ago
Perth, Western Australia OUI Recruitment Full timeFlexibility. Service Delivery. Supportive team.Service Delivery Manager - $110k - $120k + Super + PerksOsborne Park, Permanent, Full-timeA well-respected, Perth-based company is looking for an SDM to manage and develop its team of 40+ employees. The role will be split between 70:30, service delivery to technical. This company deals with a range of clients...
-
Service Delivery Manager
1 week ago
Perth, Western Australia Capgemini Full timeCome and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible. Capgemini. Get the future you want. For more about why Capgemini Let's talk about the role and responsibilities As a Service Delivery Manager, you will ensure...
-
Service Delivery Manager
1 week ago
Perth, Western Australia Zenith Search Full time$110k - $122k + $18,500 Salary Pkg + Benefits Senior role with NFP leader located South of the River$110 K + super + $18,550 Salary Pkg + Benefits + Parking Service Delivery Manager - Residential Senior role with NFP leader located South of the River$110 K + super + $18,550 Salary Pkg + Benefits + Parking Optimise residential services across facilities Our...
-
Service Delivery Manager
1 week ago
Perth, Western Australia Wolfe Co Full timeService Delivery Manager Team Lead ITILService Delivery Manager with strong ITIL, Stakeholder Management, Contract Documentation Management, Service Level Reviews, and Risk Management experience within IT, is needed for a permanent role in Perth CBD/WFH.Up to $130k + superPermanentPerth CBD/WFH SplitThe client is a business built and developed in WA and has...
-
IT Service Delivery Manager
1 week ago
Perth, Western Australia APM Full timeAPM is a fast-growing International Human Services provider with over 28 years in the industry. The APM IT team consists of over 100 staff in the APAC region and over 200 globally assisting APM group to make a difference in the community by delivering quality outputs to support our frontline staff to enable better lives. We are experiencing an exciting...
-
Service Delivery Manager
1 week ago
Perth, Western Australia Capgemini Full timeCome and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible. Capgemini. Get the future you want.Let's talk about the role and responsibilities Manage the billing financials and reporting for your clients Ensuring...
-
Service Delivery Manager
1 week ago
Perth, Western Australia ASG Group Full timeIT & TELECOMMS PERTH PERMANENT / FULL TIME I.T. & T17/8/202- Perth based, permanent opportunity Unique benefits available Key account and part of a large, supportive teamThe smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development...
-
Service Delivery Manager- Electrical
1 week ago
Perth, Western Australia Lorg Talent Full timeService Delivery Manager - Electrical & CommunicationsOur Client is a leading Electrical & Communications company servicing many high profile clients across Perth and the outer suburbs in the Commercial sector.On Offer Permanent full time employment with an immediate start Lucrative remuneration package with an attractive base salary and highly incentivised...
-
Service Delivery Manager Injury Management
1 week ago
Perth, Western Australia Gorilla Jobs Full timeFlexible working arrangements to maintain a great work-life balance Great team culture with ongoing learning and development support Salary packaging options and purchased leaveLooking for a leadership role that allows you to inspire and lead your team to deliver great results? Our client is looking for an experienced Rehabilitation Consultant to fill the...
-
Service Delivery Manager Ii
1 week ago
Perth, Western Australia Stefanini, Inc Full timeJoin us to co-create solutions for a better future Job Details Management Service Delivery Manager II Booragoon, Perth, WA Posted: 4/26/2024 Job Description Job ID#: 56909 Job Category:Management Position Type:Full Time Details:Job Responsibilities: Transforms client direction into a strategy to create and deliver services and solutions based on established...
-
Service Delivery Associate
1 week ago
Perth, Western Australia CyberCX Full timeWork in a dynamic, independent environment Hybrid work arrangements Ongoing personal developmentCyberCX is Australia's leading independent cyber security consultancy organisation. To continue delivering a world-class service to our clients, we are looking for a passionate Service Delivery Associate to join our Service Delivery team.The Service Delivery...
-
Head of Service Delivery
1 week ago
Perth, Western Australia Aspirante Full timeJob Title: Head of Service Delivery 5+ years of experience in the leadership space Take responsibility for service delivery nationally Strong in Leadership and best practice IT project governance Build out and lead the Service Delivery Practice Design and implement the service delivery model Lead and manage a team Excellent stakeholder...
-
Digital Field Services Delivery Manager
1 week ago
Perth, Western Australia Talent International Full timeaustralia perth contract negotiableTo support our clients' continuous growth and demand across major Energy sector projects, we are seeking to appoint a Digital Field Services Delivery Manager to be responsible and accountable for the overall resourcing and delivery of critical and operational Communications Infrastructure programs of work across major...
-
Digital Field Services Delivery Manager
1 week ago
Perth, Western Australia Energy Resourcing Full timeOverview:The Company & BenefitsWoodside are Australia's largest independent dedicated oil and gas company who aims to be carbon neutral by 2050. Woodside are a prominent global energy company who are proudly Australian with a spirit of innovation and determination. Onsite gymnasium including yoga & pilates classes Meditation, relaxation & prayer rooms Local...
-
Digital Field Services Delivery Manager
1 week ago
Perth, Western Australia NES FIRCROFT Full timeBH-243951Posted: 25/08/2023 Woodside Energy Australia Western Australia Perth Contract IT,Oil & Gas Our client,- Woodside Energy, are looking for the next- Digital Field Services Delivery Manager to join them for a- 24 month contract.This individual will be responsible and accountable for the resourcing and delivery of Critical and Operational Comms...
-
Service Delivery Specialist
1 week ago
Perth, Western Australia NEC Corporation Full timeDue to career growth in our business, we now have a permanent opportunity for a passionate ICT Service Delivery Specialist who is keen to join a close knit and supportive team. In this role the primary responsibilities will include being the primary operational point of contact for customers and the broader service delivery team/manager, to fulfil our...
-
Service Delivery Manager Ii
1 week ago
Perth, Western Australia Stefanini, Inc Full timeResponsibilities: Transforms client direction into a strategy to create and deliver services and solutions based on established global internal corporate strategies as well as capable to execute a customized services plan. Contributes significantly to the customer through experiences, thoughts and findings. Responsible for the establishment, implementation...