Service Delivery Manager

1 week ago


Perth, Western Australia Hamilton Barnes Associates Full time
Role Ready to lead a network service transformation project in the resources sector?


You'll have the opportunity to join a leading player in the resources sector as a Service Delivery Manager, overseeing a major network service transformation project.


They are focused on enhancing their network services and operational efficiency, and they need a talented and dedicated Service Delivery Manager to join their dynamic team on an initial 6-12 month contract.

You'll lead and manage the service transition process, ensuring a smooth transition of services and delivering exceptional results.

You'll collaborate with cross-functional teams to define service level agreements (SLAs) and key performance indicators (KPIs) for continuous improvement and measuring service delivery.

You'll drive service improvement initiatives, implement best practices, and stay updated with industry trends to propose innovative solutions within service delivery.

Join them in their transformative journey within the resources sector and make a significant impact.

  • Responsibilities Lead and manage the service transition process, including planning, execution, and monitoring to ensure a smooth transition of services.

Collaborate with cross-functional teams to define service level agreements (SLAs) and key performance indicators (KPIs) to measure and improve service delivery.

Oversee the operational performance of the IT service delivery team, ensuring adherence to SLAs and continuous improvement.
Develop and maintain strong relationships with internal stakeholders, understanding their needs and ensuring their satisfaction with the services delivered.
Identify areas for service improvement, drive service improvement initiatives, and implement best practices to enhance operational efficiency.
Manage and escalate service issues, ensuring timely resolution and effective communication with stakeholders.

Stay updated with industry trends and advancements to propose innovative solutions and drive the adoption of emerging technologies within service delivery.

Experience & Skills salary_details

  • Salary Details Competitive rates
T&D

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