Network Support Analyst

1 week ago

Sydney, Australia Balance Recruitment Full time

Global financial corporation is looking for a mid-level network analyst to work in a 24/7/365 Operations Support Center - 12 hour shifts - Night (6-6). Looking to staff this new group with exceptional junior talent with excellent communication skills and out-going personalities.

**Summary**:

- Provide 24x7x365 technical operations support for global infrastructure; with focus on minimizing impact to Customers and internal users.
- This specific opportunity is for entry level staff to monitor the infrastructure and be a key stakeholder in Incident and Change Management processes.
- Regularly perform data analysis to determine performance and identify areas of improvement.
- Demonstrate a can do/will do attitude.
- Customer service focus that shows you will always go the extra mile.

**Role**:

- Execute Incident, Change, and Problem Management processes.
- Perform effective vendor management techniques to ensure forward-progress managed Incidents.
- Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected.
- Route central site and customer traffic as necessary to minimize downtime and impact to the brand and business.

**Requirements**:

- Technical experience in at least 1 of the following: Networking, UNIX, Production Control, File Transfer.
- Entry level UNIX scripting and tool monitoring,
- Intermediate-level knowledge of network routing, switching, and tunneling.
- Strong problem and troubleshooting skills.
- Passion for learning and thrive in a fast paced environment.
- Balance Recruitment is committed to equal opportunity employment. We celebrate diversity and encourage people from all sections of the community to apply._

Balance Recruitment is committed to equal opportunity employment. We celebrate diversity and encourage people from all sections of the community to apply.

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