Desktop Support Analyst

5 months ago

Sydney, Australia Tes Global Full time

Custom TES Australia Header here

We power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education.

Being a Desktop Support Analyst, you will provide the first line solution to our internal users by managing service requests and incidents and collaborate with third line engineers to help resolve complex problems. You will have exposure to a wide range of technologies and processes.
The IT Operations team has been set up to open opportunities and increase the breadth and depth of options for professional development.
We succeed by working together, collaborating across teams and global locations and we thrive to create an environment where teamwork is part of the everyday workload.

**Key tasks and responsibilities**:

- Work independently with Microsoft Windows operating systems and Office 365.
- Resolve all IT problems following the ITIL framework and incident management processes.
- Maintain and develop local IT guidelines, processes, practices, and procedures that support a high quality of customer service.
- Provide support on VOIP telephony systems including 8x8.
- Arrange teams’ rooms and video conferencing equipment.
- Provides local Incident Commander role for IT Major Incidents raised within local time zone which includes running War-Room, liaising with stakeholders, Internal Business communications and Post Incident Reviews and be the emergency CAB meeting chair.
- Provide support on troubleshooting of iPhone/iPad and Android with Mobile Device Management support and maintain the office network connectivity via Wi-Fi, cabling, hubs, switches.
- Provide support for the IT service desk as required and ensure all incidents and requests are dealt with within agreed SLA’s.
- Foster good working relationships with other technology teams and business units.
- Be proactive in suggesting new ideas that simplify or accelerate the delivery of technology solutions.

What are we looking for?
- Proven experience as a 2nd Line IT Support Analyst or in a similar role.
- Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent.
- Good understanding of corporate network infrastructure and architecture
- Experienced with Azure AD and Intune
- Must have customer service mentality.
- Demonstrable ability to prioritise and multitask.
- Excellent written and verbal communication skills, tactful, enthusiastic, confident, ability to work independently as well as part of a team, and flexible approach to meet changing business needs.
- Understanding of virtualisation would be beneficial.
- A Working with Children Check may be required for this role.

Being part of the Tes team will offer you a rewarding experience including:

- Flexibility and hybrid work - work from the Sydney/Brisbane office 3 days/week with 2 days working from home
- An extra week annual leave - that's 26 days/year to enjoy
- Personal and professional development opportunities with a learning allowance of up to $400/year
- Working with a supportive team where our colleagues care as much as we do.
- Enhanced Paid Parental Leave
- Retail/local area shopping discounts program

If you are eager to make a meaningful impact on a company that works for education and believe you have the enthusiasm and skills to be successful in this role, we invite you to join us at Tes.

Custom TES Australia footer here

  • IT Desktop Support Analyst

    1 month ago

    Sydney, Australia Rabobank Full time

    Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do. Rabobank’s IT Workplace Technical Services team has...

  • Desktop Support Analyst

    5 months ago

    Sydney, Australia Profusion Group Full time

    Level 1 and 2 Support - 5 Days Per Week In Beautiful CBD Offices - $100 - $110k + Excellent Bonus **Company Overview** This company is a fast growing ASX Listed financial services business that is investing heavily in their technology department. **Role Overview** Working in a fast paced environment, this well known Australian company has a fantastic...

  • Desktop Support Analyst

    5 months ago

    Sydney Central Business District, Australia Robert Half Full time

    Provide Level 1 & 2 IT Helpdesk + Desktop Support for 400 users in this corporate Professional Services firm with a social environment. Mix of IT Helpdesk & Desktop Support $70,000 - 80,000 (plus super) Full time permanent role in the Sydney CBD **THE COMPANY** This company is an ASX-listed Financial Services firm who employs 400+ staff in multiple...

  • Desktop Support Analyst

    5 months ago

    Sydney, Australia MinterEllison Full time

    **Location**: Sydney **Contract Type**: Permanent MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our clients, people and communities. That means we have a...

  • Desktop Support Analyst

    5 months ago

    Sydney, Australia Georgiou Full time

    As a result of our continued growth, Georgiou is offering an exciting new opportunity for a talented, motivated and customer-focused Desktop Support Analyst to join our team in our NSW Business Unit. Based in North Sydney, this role will. You will have the opportunity to build a strong relationship with stakeholders at all levels within the company and...

  • Desktop Support Analyst

    5 months ago

    North Sydney, Australia Gallagher Full time

    About Us: Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 45,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or...

  • Desktop Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Green Light Full time

    Job Title: Desktop Support AnalystGreen Light Worldwide is a leading IT service provider seeking a skilled Desktop Support Analyst to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our internal delivery teams and external clients.Key Responsibilities:Support and maintain desktop...

  • Desktop Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Green Light Full time

    About the RoleGreen Light Worldwide is seeking a motivated and skilled Desktop Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our desktop infrastructure and services.Key ResponsibilitiesProvide technical support and troubleshooting for desktop hardware,...

  • IT Client Support Analyst Desktop

    3 weeks ago

    North Sydney, Australia Zurich Insurance Group Full time

    A new adventure awaits…   How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you?   At Zurich we’re on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as...

  • Desktop Support

    5 months ago

    Sydney, Australia HAYS Full time

    Desktop Support level 2 - Macquarie Park - $45 + super per hour **Your new company** This private organisation is based in Macquarie Park and is currently seeking a Level 2 Desktop Support Officer. You will be one of the key support points providing on-call and face-to-face support. This will initially be a 3-6-month contract which will most likely be...

  • Desktop Support

    5 months ago

    Sydney, Australia Total IT Global Full time

    Main Responsibilities include: - Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance...

  • Desktop Support

    3 months ago

    Sydney, Australia HAYS Full time

    9 Month Desktop Support contract position with potential for extension A government organisation in South Sydney is looking for a Desktop Support Engineer on an initial 9-month contract position with the potential for extension. This is 5 days on-site, paying a competitive daily rate. **What you'll need to succeed** - Extensive experience on Desktop and...

  • Casual - Desktop Support

    5 months ago

    Sydney, Australia Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...

  • Casual - Desktop Support

    5 months ago

    Sydney, Australia Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...

  • Desktop Support Specialist

    1 month ago

    Sydney, New South Wales, Australia Axiom Technologies Full time

    Axiom Technologies is a leading IT services provider, supporting medium to large-scale enterprises worldwide. Our team is dedicated to delivering exceptional service and support to our clients.We are seeking a skilled Desktop Support Engineer to join our team. This role will involve providing on-site and on-call assistance to end-users within our clients'...

  • Desktop Support Specialist

    2 months ago

    Sydney, New South Wales, Australia Axiom Technologies Full time

    Axiom Technologies is a leading provider of IT services, supporting medium to large-scale enterprises worldwide. Our team is dedicated to delivering exceptional service and support to our clients.We are seeking a skilled Desktop Support Engineer to join our team. This role will involve providing on-site and on-call assistance to end-users within our clients'...

  • Desktop Support Analyst Clear Career Path

    5 months ago

    Sydney, Australia Robert Half Full time

    Ideal for a motivated Desktop Support professional with a strong sense of accountability who is eager to step into a role with a clear career path. **THE COMPANY** This company is a revolutionary Australian biotech firm who are leading innovation that will change the world! Their culture is collaborative and social that fosters & rewards those who take...

  • IT Desktop Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia HiTech Group Full time

    IT Desktop Support OpportunityA leading Federal Government department is seeking a skilled IT Desktop Support to join their highly capable team. In this role, you will assist the Regional Onsite Support team with IT desktop support services and/or IT project delivery.Key Responsibilities:Providing second-level support for systems and production environments,...

  • Desktop Support Officer

    5 months ago

    Sydney, Australia Talent International Full time

    australia sydney contract au$400 - au$480 per day**Desktop Support (L1/L2 Support)** **6 months contract** **Greystanes (4 days onsite)** **$480 p/day+ Super** *** Talent International is working in partnership with a large government organisation to assist in sourcing an experienced ‘**Desktop Support’.** **Key Criteria** - The role will require...

  • IT Desktop Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia HiTech Group Full time

    IT Desktop Support RoleWe are seeking a skilled IT Desktop Support to join our team at the HiTech Group. As an IT Desktop Support, you will be responsible for providing second-level support for systems and production environments, including collaboration with other IT resolver groups to complete incident tickets and service requests.Key...