Network Operations Analyst

3 days ago


Sydney, Australia Balance Recruitment Full time

**Infrastructure monitoring, troubleshooting and support to global customers - Operations focus - Network Analyst - NOC - Night Shift**
- Initial 12 months contract - very likely to extend
- Night Shift 6pm to 6am, global NOC
- On-site Parking, close to Public Transport

Our client is a global financial institution and a highly recognised and respected brand.

They recently set up an Operations Command Centre in Sydney, which is now fully operational.

They are looking for a **Network Operations Analyst (NOC) t**o be part of their Network Operations team and be part of a true Global Infrastructure Monitoring and Support Operations function.

Substantial training will be provided to the selected individual and the role is to start asap

This will be a long term **contract **role - 12 months initially.

**The Operations Command Centre is 24/7/365, hence the NOC Analyst will be assigned to night shifts (6pm to 6am), including weekends. Parking will be available. In this particular case, you will be working 6pm to 6am, Wednesdays to Fridays with alternate Saturdays (3 shifts one week, 4 shifts the following week)**

You will be expected to have a few years of commercial experience in a similar role, being a **NOC Operator or Network Analyst** supporting external customers, in a 24/7/365 environment.

This role will be the internal escalation point, so you will be required to be quite technical, and have at the very minimum**, CCNA if not CCNP certifications.**

Needless to say, apart from the technical skills required and listed below, you will be a natural communicator, with an outstanding phone manner and strong customer focus.

**Summary of the Role**
- Provide 24x7x365 technical operations support for global infrastructure;
- 3+ years commercial experience monitoring mission critical infrastructure and Incident and Change Management processes.
- Regularly perform data analysis to determine performance and identify areas of improvement.

**Responsibilities will include**:

- Incident, Change, and Problem Management
- Vendor management to ensure forward-progress managed Incidents and escalation
- Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected or escalate
- Perform quarterly Releases and patch rollout and routing of central site and customer traffic

**Requirements (please ensure you address the below in your ad response)**
- Relevant IT Degree and or equivalent work experience in a similar environment
- **Intermediate knowledge of routing, switching, tunnelling and MPLS. knowledge of BGP, OSPF, MTU etc**:

- Strong experience in performing post event/incident analysis
- Strong problem and troubleshooting skills.
- Just as important : Passion for learning and thriving in a fast paced environment and effective organisational skills. You will be expected to be a Team Player, resilient and able to work autonomously.

Sounds like you?

Balance Recruitment is committed to equal opportunity employment. We celebrate diversity and encourage people from all sections of the community to apply.



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