Product Implementation Analyst

2 months ago

North Sydney, Australia Blackhawk Network Full time

About Blackhawk Network:
Overview:
Blackhawk's Operation team is looking for a Product Implementation Analyst to join to the growing team. The role of the Product Implementation Analyst is to make all retail, digital, and incentive products available for sale by implementing them utilizing our established onboarding process across the APAC region.

Success in this role will be dependent on your excellent project management skills and the ability to influence other relevant stakeholders both within and external to the business.

The account portfolio will include:

- Card On-boarding for all new Card Partners
- Card Partner set up in BHN's systems
- Card Management (incl. physical, digital and reprint) for existing Closed Loop programs
- Card Management (incl. physical, digital and reprint) for existing Open Loop programs

You need to be a team player who can work closely with Business Development, Marketing, Sales, Operations, Finance, IT and Legal. You have to show proven strong ability to management a variaty of project parallel with tight and fluctuating deadlines..

**Responsibilities**:

- Manage gift card implementation process from end to end (kick-off calls, artwork proofing, data order, testing, digital and incentive product onboarding, facilitating delivery of product to warehouse)
- Lead the card production process and expertly navigate external customers through established process and specification documents to implement product and make available for sale.
- Ability to troubleshoot process-related challenges/obstacles.
- Deliver excellent communication flow with internal business teams and external customers and vendors.
- Maintain project management-related data and metrics.
- Work closely within our Sales, Operations, Marketing, and IT teams to launch new card programs into new and existing Alliance Partner.
- Processing of weekly and daily files and ability to maintain accurate data in Excel
- Creating estimates and/or invoices
- Ensuring both internal and client approval of all requested elements are received and documented
- Developing and maintaining processes and procedures to ensure the smooth processing of orders

Qualifications:

- Looking for 2+ years of experience with print production management, production management or account management experience ideally within gift card/payment solution environment
- Strong working knowledge of PC-based business software, including Microsoft Outlook. Excel, Word & PowerPoint.
- Excellent written and verbal communication skills with the ability to work at all levels of an organization.
- Excellent interpersonal skills, time management, and multi-tasking abilities.
- Ability to understand and manage technical details of Card production
- Ability to prioritize and manage numerous projects on tight deadlines with limited direction
- Positive attitude, and a collaborative approach towards problem solving.

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