IT Support Analyst

2 months ago

North Sydney, Australia TEEG (The Entertainment & Education Group) Full time

About us
TEEG (The Entertainment & Education Group) is one of the world’s largest entertainment brands and includes our brands Kingpin, Zone Bowling & Timezone. Across Australia & NZ we have over 100 venues; all devoted to creating remarkable experiences for our guests Our Support Office is based in North Sydney and is a creative, collaborative & hard-working team culture. We work HARD but we sure know how to have FUN

**Responsibilities**:
We are seeking an IT Support Analyst to join our IT team in North Sydney This position will be integral to TEEG and focus on a mix of 2nd to 3rd level IT Support requests (phone, remote & on-site), and being the go-to-person for all things IT
**In addition, you will be responsible for**:

- Ensuring IT services are delivered efficiently by working on BAU tickets submitted by the team.
- Be the go-to-person for the Sydney Support Officer with all things IT, from laptops/Desktop and peripheral issues to printers and all things between.
- Participating in new venue set-up on site, inclusive of racking, server and PC/POS setup, network configuration, and software or hardware upgrades throughout Australia.
- Participate in monthly “On Call” roster, shared among team.

Skills and Experience
Reporting into the Assistant IT Operations Manager, this role is paramount to the IT team and would suit someone who is a self-starter with experience in a high transaction retail environment and possesses strong IT grounding.
- A minimum of 3+ years of experience in a similar role.
- Proficiency with AD and Server Administration.
- Networking experience, troubleshooting Wi-Fi issues, understanding of VLANs, understanding concepts of VPNs and ISPs.
- Must be able to work some weekends as this a requirement for the nature of this role.
- Able to travel interstate when required.
- Knowledge of Microsoft Office products.

What’s on offer?
- A reputable organisation that is on a growth trajectory and offers future job opportunities,
- $5 bowling games and laser tag
- 30% discount on food & beverage, arcade credits or timeplay at our locations
- Incredible discounts + perks across all brands over Australia & NZ,
- Being a part of a culture that will make you jump out of bed in the morning,
- Enjoy working for a company that truly embraces change & moves FAST

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