Service Support Officer

2 months ago

St Kilda, Australia City of Port Phillip Full time

Synopsis: Service Support Officer
- **Salary Range Band 4 $65,269 - $69,990 plus 10.5% Super**:

- **Full time 6 month position, flexible working arrangements possible.**:

- **Be part of a caring positive team and make a real difference to people's lives**

**Who is the City of Port Phillip?**
We at the City of Port Phillip are an inner-city council with around 1000 employees who deliver more than 100 programs and services to our residents, businesses and visitors. These range from inclusive aged care, childcare and immunisations, to libraries, management of parks and open space, rubbish collection, road maintenance and more. City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation.
Port Phillip is a city where all members of the community feel supported and comfortable being themselves and expressing their identities. People of all ages and abilities can access services and facilities that enhance health, wellbeing and independence. Childhood is honoured. Older residents are supported to remain living independently in their home and active in the community.
City of Port Phillip Aged Care Services has Rainbow Tick Accreditation.
**About your new role**
As a member of The City of Port Philip’s Independent Living Team you WILL make a difference.
Your contribution will ensure older adults and people who need assistance are able to access the services they need to maintain their independence at home and in the community.
Your enthusiasm, passion and commitment to providing high quality client-focussed customer service will help clients feel respected and encouraged to make choices about their services.
This is your opportunity to be part of our journey, influence and become a valued member of our professional, inclusive, positive team environment.
**What does success look like in this role?**
- You will be a fantastic communicator who thrives on challenges and loves helping people.
- You will build and maintain relationships with our dedicated team of community support workers and our client base of older people, people who need assistance to live independently.
- Your cool, calm manner and excellent computer skills will guide your success.

**The things we really need in this role look like**:

- Outstanding phone manner and very clear language skills.
- Experience in rostering services in a fast-paced environment.
- A strong understanding of issues facing frail older people and younger people who need assistance to live independently.
- Kindness, care and great communication skills.

**Culture is key here at City of Port Phillip, but what does that look like?**
People enjoy working at the City of Port Phillip because we are a welcoming, healthy and inclusive workplace. Employees are valued, recognised and rewarded for bringing their whole self to work.
We offer a vibrant and diverse work environment where our employees can develop both professionally and personally whilst planning and delivering a range of important services and programs to the community.
Our values underpin how we work with each other and the community, they are
- Working together
- Courage and integrity
- Accountability
- Personal growth and performance
- Creative and strategic thinking
- Community First

**To ensure we keep everyone safe, we do have security requirements and professional obligations that are**:
Pre-employment screening of all appointments prior to a formal letter of offer.
Preferred applicants will be asked to provide:

- Evidence of mandatory qualifications/registrations/licences
- Proof of their right to work in Australia
- Sufficient proof of personal identity
- Agreement to complete a National Police Check via City of Port Phillip’s Provider
- Outcomes of a pre-employment medical check that indicate you are physically able to undertake this work,
- Evidence of COVID-19 vaccination or valid medical exemption in line with City of Port Phillip Vaccination Policy.
- Evidence of a Working with Children Check (employee type with City of Port Phillip registered as the organisation),

**What helps make this role even more incredible are our benefits**:

- Excellent and ongoing training, professional development, coaching and mentoring opportunities.
- High-quality, well-resourced working environments.
- A competitive Enterprise Agreement with above award conditions, which also includes flexible working conditions, an active social club, a health and wellbeing program, and a well
- Flexibility work environment with a range options to balance both the team and your needs.
- Be supported and empowered by a leadership team that is community focused, with a strong desire for change and a culture that encourages teamwork and innovation.

**Excited? Sound like something you would excel in? Then here’s how to Apply**
All applicants must provide a Cover Letter in response to the key selection criteria located on the last page of the position description. The Cover Letter should be no lo

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