Customer Support Officer

2 weeks ago

St Kilda, Australia City of Port Phillip Full time

Synopsis: Library Customer Support Officer
- **Salary Range Band 4 $65,269 - $69,990 (pro rata) plus 10.5% Super**:

- **Permanent part-time role available -26 hours per week.**:

- **Located at Library branches - St Kilda library, also Albert Park, Middle Park, Port Melbourne, and Emerald Hill.**

**About the Organisation**
The City of Port Phillip is an inner-city council with around 1000 employees who deliver more than 100 programs and services to our residents, businesses and visitors. These range from childcare and immunisations, to libraries, management of parks and open space, rubbish collection, road maintenance and more. City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation.
**About the Role**
We are looking for energetic and community-focussed applicants to provide exceptional customer and information services as part of a dynamic frontline team across the five branches of the Port Phillip Library Service. You will actively contribute to the delivery of information and technical support as well as collection and resource maintenance. Additionally, you will have opportunities to develop and deliver learning and literacy programs for children, youth and adults.
This position is required to work flexibly across 5 library branches, and on weekend and evening shifts as needed to deliver service to our community.
Permanent part time role available - 26 hours per week.
**Duties**:

- Initiate customer engagement to maximise access to library and Council resources and information
- Resolve library user concerns and queries in a friendly, courteous and well-informed manner
- Use systems and resources to enable customers to access library materials appropriate to their needs
- Contribute to maintaining an accurate circulation database through various duties including issues, returns, status changes, and standard report production
- Undertake library branch desk shifts, including a weekly evening and weekends as rostered

**Skills and Experience**:

- Year 10 or equivalent level of secondary education
- Driver’s licence or independent alternative mode of transport
- Current Working with Children Check
- Experience in a high-quality and fast-paced customer service role
- Experience in accessing information resources to meet a user’s needs
- Demonstrated experience with a Windows environment and Microsoft office

**Culture**
People enjoy working at the City of Port Phillip because we are a welcoming, healthy and inclusive workplace. We offer a vibrant and diverse work environment where our employees can develop both professionally and personally whilst planning and delivering a range of important services and programs to the community.
**Benefits**
- We offer a workplace which accommodates your working style and needs.
- Be supported and empowered by a leadership team that is community focused, with a strong desire for change and a culture that encourages teamwork and innovation.
- Training and development opportunities, study assistance, flexible working conditions, paid parental leave, an active social club, a health and wellbeing program, and a well
- regarded Employee Assistance Program (EAP).

**Security Requirements and Professional Obligations**
Prior to a formal letter of offer, preferred applicants will be asked to provide:

- Evidence of mandatory qualifications/registrations/licences,
- Sufficient proof of their right to work in Australia, and
- Sufficient proof of their identity.
- Evidence of COVID-19 Vaccination or valid medical exemption in line with City of Port Phillip Vaccination Policy.
- Complete a National Police Check completed via City of Port Phillip’s Provider.
- Evidence of a Working with Children Check (employee type with City of Port Phillip registered as the organisation).

**How to Apply**

All applicants must provide a Cover Letter in response to the key selection criteria located on the last page of the position description. The Cover Letter should be no longer than 2 pages and include each heading in the Key Selection Criteria.
Applications close **11.59pm Sunday 29 January 2023.**

**Job Type**: Part-time

**Salary**: $65,269.00 - $69,990.00 per year

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