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Donor Service Consultant

4 months ago

Adelaide CBD, Australia Australian Red Cross Lifeblood Full time

Lifeblood is more than just a job or a career, it’s an opportunity to be part of bringing life-changing outcomes to those who need it most.

A day in the life

Inspire Donors to regularly book life-giving blood and plasma donations

Purpose-led, not for profit organization

Work with an award-winning team

Hybrid working model (WFH/WFO) - all equipment provided

Connect, engage, and calibrate with your team in our modern National Contact Centre or online while WFH.

Fully paid comprehensive training

Inclusion, diversity, and employee well-being programs

Career Progression

Multiple Positions

Salary Packaging & discounted health insurance

Discover life-giving possibilities

The Role

In the role of Donor Service Consultant, you will provide a genuine heartfelt service experience that inspires our donors to regularly book life-giving blood and plasma donations, to ensure we meet patient demand within the Australian Community. This could involve a combination of:
inbound and outbound calling,

live chat,

and social media support.

**Sound interesting? Here’s what we’re looking for**:
Exceptional communication skills (active listening, verbal and written)

Proven ability to provide a memorable customer experience

High attention to detail and data entry accuracy

Willingness to contribute to a positive and solution focused team culture

Training and Rostering

4-week training and development program

Ongoing development and career progression opportunities

4/5 weeks WFH

Rotational roster between the hours of 7:30am & 7pm Monday to Friday

1-2 Saturdays in a 10-week rotation

Next steps

If selected, you'll be required to complete a few background checks, we'll be here to help you through the process. If you require any adjustments to be made during the recruitment process, please reach out to the Talent Acquisition Business Partner.

This vacancy is being managed directly by Lifeblood's Talent Acquisition & Engagement team. We will contact our preferred agency partners should we require additional support.